(1) New Wish. (2) Typo and tabs in FAQ source.
[exim.git] / doc / doc-src / FAQ.src
CommitLineData
f0884f39 1## $Cambridge: exim/doc/doc-src/FAQ.src,v 1.7 2005/05/06 08:28:16 ph10 Exp $
495ae4b0
PH
2##
3## This file is processed by Perl scripts to produce an ASCII and an HTML
4## version. Lines starting with ## are omitted. The markup used with paragraphs
5## is as follows:
6##
7## Markup User for HTML Text
8## ------------------------------------------------------
9## \...\ option fixed-pitch "quoted"
10## \$...$\ variable $italic $plain
11## \*...*\ titles, quotes italic "quoted"
12## \(...)\ file name italic plain
13## \[...]\ replaceable <italic> <plain>
14## \?...?\ URL URL plain
15## \^...^\ Unix command italic plain
16## \%...%\ Exim driver bold "quoted"
17## \^^.^^\ C function bold plain
18## ::...:: header name italic: plain:
19## //...// domain italic plain
20## \/.../\ local part italic plain
21## \"..."\ literal fixed-pitch "quoted"
22## \\...\\ SMTP, build small caps caps
23## \**...**\ warn, item bold plain
24## \-...-\ cmd option -italic -plain
25## \# hard space &nbsp; space
26##
27## ``...'' quoted string &#147;...&#148; "..."
28##
29## @\ is used when a real backslash is required
30##
31## In addition, sequences of not blank lines that start with ==> are displayed
32## in fixed-pitch with no further interpretation. A line containing only [[br]]
33## is removed from the text version, but turned into <br> in the HTML version.
34##
35## The starts of sections and of questions and answers are automatically
36## detected by the scripts.
37##
38##
39THE EXIM FAQ
40------------
41
42This is the FAQ for the Exim Mail Transfer Agent. Many thanks to the many
43people who provided the original information. This file would be amazingly
44cluttered if I tried to list them all. Suggestions for corrections,
45improvements, and additions are always welcome.
46
8e26e4bf 47This version of the FAQ applies to Exim 4.43 and later releases.
495ae4b0
PH
48
49References of the form Cnnn, Fnnn, Lnnn, and Snnn are to the sample
50configuration, filter, \^^local_scan()^^\, and ``useful script'' files. These
51are hyperlinked from the HTML version of this FAQ. They can also be found in
52the separately distributed directory called \(config.samples)\. The primary
53location is
54
55\?ftp://ftp.csx.cam.ac.uk/pub/software/email/exim/exim4/config.samples.tar.gz?\
56\?ftp://ftp.csx.cam.ac.uk/pub/software/email/exim/exim4/config.samples.tar.bz2?\
57
58There are brief descriptions of these files at the end of this document.
59
60Philip Hazel
8e26e4bf 61Last update: 14-October-2004
495ae4b0
PH
62
63
64The FAQ is divided into the following sections:
65
66 0. General Debugging
67 1. Building and Installing
68 2. Routing in general
69 3. Routing to remote hosts
70 4. Routing for local delivery
71 5. Filtering
72 6. Delivery
73 7. Policy controls
74 8. Rewriting addresses
75 9. Headers
76 10. Performance
77 11. Majordomo
78 12. Fetchmail
79 13. Perl
80 14. Dial-up and ISDN
81 15. UUCP
82 16. Modifying message bodies
83 17. Encryption (TLS/SSL)
84 20. Millennium
85 50. Miscellaneous
86 91. Mac OS X
87 92. FreeBSD
88 93. HP-UX
89 94. BSDI
90 95. IRIX
91 96. Linux
5e0b134b 92 97. Sun systems
495ae4b0
PH
93 98. Configuration cookbook
94 99. List of sample configurations
95
96
97
980. GENERAL DEBUGGING
99
100Q0001: Exim is crashing. What is wrong?
101
102A0001: Exim should never crash. The author is always keen to know about
103 crashes, so that they can be diagnosed and fixed. However, before you
104 start sending me email, please check that you are running the latest
105 release of Exim, in case the problem has already been fixed. The
106 techniques described below can also be useful in trying to pin down
107 exactly which circumstances caused the crash and what Exim was trying to
8e26e4bf 108 do at the time. If the crash is reproducible (by a particular message,
495ae4b0
PH
109 say) keep a copy of that message.
110
111
112Q0002: Exim is not working. What is wrong? How can I check what it is doing?
113
114A0002: Exactly how is it not working? Check the more specific questions in the
115 other sections of this FAQ. Some general techniques for debugging are:
116
117 (1) Look for information in Exim's log files. These are in the \(log)\
118 directory in Exim's spool directory, unless you have configured a
119 different path for them. Serious operational problems are reported
120 in paniclog.
121
122 (2) If the problem involves the delivery of one or more messages, try
123 forcing a delivery with the \-M-\ option and also set the \-d-\
124 option, to cause Exim to output debugging information. For example:
125
126==> exim -d -M 0z6CXU-0005RR-00
127
128 The output is written to the standard error stream. You need to have
129 admin privileges to use \-M-\ and \-d-\.
130
131 (3) If the problem involves incoming SMTP mail, try using the \-bh-\
132 option to simulate an incoming connection from a specific host,
133 for example:
134
135==> exim -bh 10.9.8.7
136
137 This goes through the motions of an SMTP session, without actually
138 accepting a message. Information about various policy checks is
139 output. You will need to know how to pretend to be an SMTP client.
140
141 (4) If the problem involves lack of recognition or incorrect handling
142 of local addresses, try using the \-bt-\ option with debugging turned
143 on, to see how Exim is handling the address. For example,
144
145==> exim -d -bt z6abc
146
147 shows you how it would handle the local part \"z6abc"\.
148
149
150Q0003: What does the error \*Child process of address_pipe transport returned
8e26e4bf 151 127 from command xxx*\ mean?
495ae4b0
PH
152
153A0003: It means that when a transport called \%address_pipe%\ was run to pass an
154 email message by means of a pipe to another process running the command
8e26e4bf 155 xxx, the return code from that command was 127, which indicates some kind
495ae4b0
PH
156 of error (the success return code is 0).
157
8e26e4bf
PH
158 The most common meaning of exit code 127 is that when Exim tried to run
159 the command \(xxx)\, it failed. One cause of this might be incorrect
160 permissions on the file containing the command. See also Q0026.
495ae4b0
PH
161
162
163Q0004: My virtual domain setup isn't working. How can I debug it?
164
165A0004: You can use an exim command with \-d-\ to get it to show you how it is
166 processing addresses. You don't actually need to send a message; use the
167 \-bt-\ option like this:
168
169==> exim -d -bt localpart@virtualhost
170
171 This will show you which routers it is using. If the problem appears
172 to be with the expansion of an option setting, you can use the
173 \debug_print\ option on a router to get Exim to output the expanded
174 string values as it goes along.
175
176
177Q0005: Why is Exim not rejecting incoming messages addressed to non-existent
178 users at SMTP time?
179
180A0005: This is controlled by the ACL that is run for each incoming RCPT
181 command. It is defined by the \acl_smtp_rcpt\ option. You can check this
182 part of your configuration by using the \-bh-\ option to run a simulated
183 SMTP session, during which Exim will tell you what things it is
184 checking.
185
186
187Q0006: I've put an entry for \"*.my.domain"\ in a DBM lookup file, but it isn't
188 getting recognized.
189
190A0006: You need to request ``partial matching'' by setting the search type to
191 \partial-dbm\ in order for this to work.
192
193
194Q0007: I've put the entry \"*@domain.com"\ in a lookup database, but it isn't
195 working. The expansion I'm using is:
196
197==> ${lookup{${lc:$sender_address}}dbm{/the/file} ...
198
199A0007: As no sender address will ever be //*@domain.com// this will indeed have
200 no effect as it stands. You need to tell Exim that you want it to look
201 for defaults after the normal lookup has failed. In this case, change the
202 search type from \"dbm"\ to \"dbm*@"\. See the section on \*Default values in
203 single-key lookups*\ in the chapter entitled \*File and database
204 lookups*\ in the Exim manual.
205
206
207Q0008: If I run \"./exim -d -bt user@domain"\ all seems well, but when I send
208 a message from my User Agent, it does not arrive at its destination.
209
210A0008: Try sending a message directly to Exim by typing this:
211
212==> exim -v user@domain
213 <some message, could be empty>
214 .
215
216 If the message gets delivered to a remote host, but never arrives at its
217 final destination, then the problem is at the remote host. If, however,
218 the message gets through correctly, then the problem may be between your
219 User Agent and Exim. Try setting Exim's \log_selector\ option to include
220 \"+arguments"\, to see with which arguments the UA is calling Exim.
221
222
223Q0009: What does \*no immediate delivery: too many messages received in one SMTP
224 connection*\ mean?
225
226A0009: An SMTP client may send any number of messages down a single SMTP
227 connection to a server. Initially, an Exim server starts up a delivery
228 process as soon as a message is received. However, in order not to start
229 up too many processes when lots of messages are arriving (typically
230 after a period of downtime), it stops doing immediate delivery after a
231 certain number of messages have arrived down the same connection. The
232 threshold is set by \smtp_accept_queue_per_connection\, and the default
233 value is 10. On large systems, the value should be increased. If you are
234 running a dial-in host and expecting to get all your mail down a single
235 SMTP connection, then you can disable the limit altogether by setting
236 the value to zero.
237
238
239Q0010: Exim puts \*for \[address]\*\ in the ::Received:: headers of some, but not all,
240 messages. Is this a bug?
241
242A0010: No. It is deliberate. Exim inserts a ``for'' phrase only if the incoming
243 message has precisely one recipient. If there is more than one
244 recipient, nothing is inserted. The reason for this is that not all
245 recipients appear in the ::To:: or ::Cc:: headers, and it is considered a
246 breach of privacy to expose such recipients to the others. A common
247 case is when a message has come from a mailing list.
248
249
250Q0011: Instead of \^exim_dbmbuild^\, I'm using a homegrown program to build DBM
251 (or cdb) files, but Exim doesn't seem to be able to use them.
252
253A0011: Exim expects there to be a binary zero value on the end of each key used
254 in a DBM file if you use the \"dbm"\ lookup type, but not for the \"dbmnz"\
255 lookup type or for the keys of a cdb file. Check that you haven't
256 slipped up in this regard.
257
258
259Q0012: Exim is unable to route to any remote domains. It doesn't seen to be
260 able to access the DNS.
261
262A0012: Try running \"exim -d+resolver -bt \[remote address]\"\. The \-d-\
263 options turns on debugging output, and the addition of \"+resolver"\
264 will make it show the resolver queries it is building and the results of
265 its DNS queries. If it appears unable to contact any name servers, check
266 the contents and permissions of \(/etc/resolv.conf)\.
267
268
269Q0013: What does the error message \*transport system_aliases: cannot find
270 transport driver "redirect" in line 92*\ mean?
271
272A0013: \%redirect%\ is a router, not a transport. You have put a configuration
273 for a router into the transports section of the configuration file.
274
275
276Q0014: Exim is timing out after receiving and responding to the DATA command
277 from one particular host, and yet the client host also claims to be
278 timing out. This seems to affect only certain messages.
279
280A0014: This kind of problem can have many different causes.
281
282 (1) This problem has been seen with a network that was dropping all
283 packets over a certain size, which mean that the first part of the SMTP
284 transaction worked, but when the body of a large message started
285 flowing, the main data bits never got through the network. See also
286 Q0017.
287
288 (2) This can also happen if a host has a broken TCP stack and won't
289 reassemble fragmented datagrams.
290
291 (3) A very few ISDN lines have been seen which failed when certain data
292 patterns were sent through them, and replacing the routers at both end
293 of the link did not fix things. One of them was triggered by more than 4
294 X's in a row in the data.
295
296
297Q0015: What does the message \*Socket bind() to port 25 for address (any)
298 failed: address already in use*\ mean?
299
300A0015: You are trying to run an Exim daemon when there is one already running -
301 or maybe some other MTA is running, or perhaps you have an SMTP line in
302 \(/etc/inetd.conf)\ which is causing \(inetd)\ to listen on port 25.
303
304
305Q0016: I've set \"verify = header_syntax"\ in my ACL, but this causes Exim to
306 complain about header lines like \"To: Work: Jim <jims@email>,
307 Home: Bob <bobs@email>"\ which look all right to me. Is this a bug?
308
309A0016: No. Header lines such as ::From::, ::To::, etc., which contain addresses, are
310 structured, and have to be in a specific format which is defined in RFC
311 2822. Unquoted colons are not allowed in the ``phrase'' part of an email
312 address (they are OK in other headers such as ::Subject::). The correct
313 form for that header is
314
315==> To: "Work: Jim" <jims@email>, "Home: Bob" <bobs@email>
316
317 You will sometimes see unquoted colons in ::To:: and ::Cc:: headers, but only
318 in connection with name lists (called ``groups''), for example:
319
320==> To: My friends: X <x@y.x>, Y <y@w.z>;,
321 My enemies: A <a@b.c>, B <b@c.d>;
322
323 Each list must be terminated by a semicolon, as shown.
324
325
326Q0017: Whenever Exim tries to deliver a specific message to a particular
327 server, it fails, giving the error \*Remote end closed connection after
328 data*\ or \*Broken pipe*\ or a timeout. What's going on?
329
330A0017: \*Broken pipe*\ is the error you get on some OS when the remote host just
331 drops the connection. The alternative is \*connection reset by peer*\.
332 There are many potential causes. Here are some of them (see also Q0068):
333
334 (1) There are some firewalls that fall over on binary zero characters
335 in email. Have a look, e.g. with \"hexdump -c mymail | tail"\ to see if
336 your mail contains any binary zero characters.
337
338 (2) There are broken SMTP servers around that just drop the connection
339 after the data has been sent if they don't like the message for some
340 reason (e.g. it is too big) instead of sending a 5xx error code. Have
341 you tried sending a small message to the same address?
342
343 It has been reported that some releases of Novell servers running NIMS
344 are unable to handle lines longer than 1024 characters, and just close
345 the connection. This is an example of this behaviour.
346
347 (3) If the problem occurs right at the start of the mail, then it could
348 be a network problem with mishandling of large packets. Many emails are
349 small and thus appear to propagate correctly, but big emails will
350 generate big IP datagrams.
351
352 There have been problems when something in the middle of the network
353 mishandles large packets due to IP tunnelling. In a tunnelled link, your
354 IP datagrams gets wrapped in a larger datagram and sent over a network.
355 This is how virtual private networks (VPNs), and some ISP transit
356 circuits work. Since the datagrams going over the tunnel require a
357 larger packet size, the tunnel needs a bigger maximum transfer unit
358 (MTU) in the network handling the tunnelled packets. However, MTUs
359 are often fixed, so the tunnel will try to fragment the packets.
360
361 If the systems outside the tunnel are using path MTU discovery, (most
362 Sun Sparc Solaris machines do by default), and set the DF (don't
363 fragment) bit because they don't send packets larger than their \(local)\
364 MTU, then ICMP control messages will be sent by the routers at the
365 ends of the tunnel to tell them to reduce their MTU, since the tunnel
366 can't fragment the data, and has to throw it away. If this mechanism
367 stops working, e.g. a firewall blocks ICMP, then your host never
368 knows it has hit the maximum path MTU, but it has received no ACK on
369 the packet either, so it continues to resend the same packet and the
370 connection stalls, eventually timing out.
371
372 You can test the link using pings of large packets and see what works:
373
f0884f39 374==> ping -s host 2048
495ae4b0
PH
375
376 Try reducing the MTU on the sending host:
377
f0884f39 378==> ifconfig le0 mtu 1300
495ae4b0
PH
379
380 Alternatively, you can reduce the size of the buffer Exim uses for SMTP
381 output by putting something like
382
383==> DELIVER_OUT_BUFFER_SIZE=512
384
385 in your \(Local/Makefile)\ and rebuilding Exim (the default is 8192).
386 While this should not in principle have any effect on the size of
387 packets sent, in practice it does seem to have an effect on some OS.
388
389 You can also try disabling path MTU discovery on the sending host. On
390 Linux, try:
391
392==> echo 1 >/proc/sys/net/ipv4/ip_no_pmtu_disc
393
394 For a general discussion and information about other operating systems, see
395 \?http://www.netheaven.com/pmtu.html?\. If disabling path MTU discovery
396 fixes the problem, try to find the broken or misconfigured
397 router/firewall that swallows the ICMP-unreachable packets. Increasing
398 timeouts on the receiving host will not work around the problem.
399
400
401Q0018: Why do messages not get delivered down the same connection when I do
402 something like: \"exim -v -R @aol.com"\? For other domains, I do this and
403 I see the appropriate \*waiting for passed connections to get used*\
404 messages.
405
406A0018: Recall that Exim does not keep separate queues for each domain, but
407 operates in a distributed fashion. Messages get into its `waiting for
408 host x' hints database only when a delivery has been tried, and has had
409 a temporary error. Here are some possibilities:
410
411 (1) The messages to \(aol.com)\ got put in your queue, but no previous
412 delivery attempt occured before you did the \-R-\. This might have been
413 because of your settings of \queue_only_load\, \smtp_accept_queue\, or any
414 other option that caused no immediate delivery attempt on arrival. If
415 this is the case, you can try using \-qqR-\ instead of \-R-\.
416
417 (2) You have set \connection_max_messages\ on the smtp transport, and
418 that limit was reached. This would show as a sequence of messages
419 down one connection, then another sequence down a new connection, etc.
420
421 (3) Exim tried to pass on the SMTP connection to another message, but
422 that message was in the process of being delivered to \(aol.com)\ by some
423 other process (typically, a normal queue runner). This will break the
424 sequence, though the other delivery should pass its connection on to
425 other messages if there are any.
426
427 (4) The folk at \(aol.com)\ changed the MX records so the host names have
428 changed - or a new host has been added. I don't know how likely this is.
429
430 (5) Exim is not performing as it should in this regard, for some reason.
431 Next time you have mail queued up for \(aol.com)\, try running
432
433==> exim_dumpdb /var/spool/exim wait-remote_smtp
434
435 to see if those messages are listed among those waiting for the relevant
436 \(aol.com)\ hosts.
437
438
439Q0019: There seems to be a problem in the string expansion code: it doesn't
440 recognize references to headers such as \"${h_to}"\.
441
442A0019: The only valid syntax for header references is (for example) \"$h_to:"\
443 because header names are permitted by RFC 2822 to contain a very wide
444 range of characters. A colon (or white space) is required as the
445 terminator.
446
447
448Q0020: Why do connections to my machine's SMTP port take a long time to respond
449 with the banner, when connections to other ports respond instantly? The
450 delay is sometimes as long as 30 seconds.
451
452A0020: These kinds of delay are usually caused by some kind of network problem
453 that affects outgoing calls made by Exim at the start of an incoming
454 connection. Configuration options that cause outgoing calls are:
455
456 (1) \rfc1413_hosts\ and \rfc1413_query_timeout\ (for \*ident*\ calls).
457 Firewalls sometimes block ident connections so that they time out,
458 instead of refusing them immediately. This can cause this problem.
459 See Q5023 for a discussion of the usefulness of \*ident*\.
460
461 (2) The \host_lookup\ option, the \host_reject_connection\ option, or a
462 condition in the ACL that runs at connection time requires the
463 remote host's name to be looked up from its IP address. Sometimes
464 these DNS lookups time out. You can get this effect with ACL
465 statements like this:
466
467==> deny hosts = *.x.example
468
469 If at all possible, you should use IP addresses instead of host
470 names in blocking lists in order to to avoid this problem.
471
472 You can use the \-bh-\ option to get more information about what is
473 happening at the start of a connection. However, note that the \-bh-\
474 option does not provide a complete simulation. In particular, no
475 \*ident*\ checks are done, so it won't show up a delay problem that is
476 related to (1) above.
477
478
479Q0021: What does \*failed to create child process to send failure message*\ mean?
480 This is a busy mail server with \smtp_accept_max\ set to 500, but this
481 problem started to occur at about 300 incoming connections.
482
483A0021: Some message delivery failed, and when Exim wanted to send a bounce
484 message, it was unable to create a process in which to do so. Probably
485 the limit on the maximum number of simultaneously active processes has
486 been reached. Most OS have some means of increasing this limit, and in
487 some operating systems there is also a limit per uid which can be
488 varied.
489
490
491Q0022: What does \*No transport set by system filter*\ in a log line mean?
492
493A0022: Your system filter contains a \"pipe"\ or \"save"\ or \"mail"\ command,
494 but you have not set the corresponding option which specifies which
495 transport is to be used. You need to set whichever of
496 \system_filter_pipe_transport\, \system_filter_file_transport\ or
497 \system_filter_reply_transport\ is relevant.
498
499
500Q0023: Why is Exim refusing to relay, saying \*failed to find host name from IP
501 address*\ when I have the sender's IP address in an ACL condition? My
502 configuration contains this ACL statement:
503
504==> accept hosts = lsearch;/etc/mail/relaydomains:192.168.96.0/24
505
506A0023: When checking a host list, the items are tested in left-to-right
507 order. The first item in your list is a lookup on the incoming host's
508 name, so Exim has to determine the name from the incoming IP address in
509 order to perform the test. If it can't find the host name, it can't do
510 the check, so it gives up. You would have discovered what was going
511 on if you had run a test such as
512
513==> exim -bh 192.168.96.131
514
515 The solution is to put all explicit IP addresses first in the list.
516 Alternatively, you can split the ACL statement into two like this:
517
518==> accept hosts = lsearch;/etc/mail/relaydomains
519 accept hosts = 192.168.96.0/24
520
521 If the host lookup fails, the first \"accept"\ fails, but then the
522 second one is considered.
523
524
525Q0024: When I run \"exim -bd -q10m"\ I get \*PANIC LOG: exec of exim -q failed*\.
526
527A0024: This probably means that Exim doesn't know its own path so it can't
528 re-exec itself to do the first queue run. Check the output of
529
530==> exim -bP exim_path
531
532
533Q0025: I can't seem to get a pipe command to run when I include a \"${if"\
534 expansion in it. This fails:
535
536==> command = perl -T /usr/local/rt/bin/rtmux.pl \
537 rt-mailgate helpdesk \
538 ${if eq {$local_part}{rt} {correspond}{action}}
539
540A0025: You need some internal quoting in there. Exim expands each individual
541 argument separately. Because you have (necessarily) got spaces in your
542 \"${if"\ item, you have to quote that argument. Try
543
544==> command = perl -T /usr/local/rt/bin/rtmux.pl \
545 rt-mailgate helpdesk \
546 "${if eq {$local_part}{rt} {correspond}{action}}"
547
548 \**Warning:**\ If command starts with an item that requires quoting,
549 you cannot just put it in quotes, because a leading quote means that the
550 entire option setting is being quoted. What you have to do is to quote
551 the entire value, and use internally escaped quotes for the ones you
552 really want. For example:
553
554==> command = "\"${if ....}\" arg1 arg2"
555
556 Any backslashes in the expansion items will have to be doubled to stop
557 them being interpreted by the string reader.
558
559
560Q0026: I'm trying to get Exim to connect an alias to a pipe, but it always
8e26e4bf
PH
561 gives error code 127, with the comment \*(could mean unable to exec
562 or command does not exist)*\.
495ae4b0
PH
563
564A0026: If your alias entry looks like this:
565
566==> alias: |"/some/command some parameters"
567
568 change it to look like this:
569
570==> alias: "|/some/command some parameters"
571
572
573Q0027: What does the error \*Spool file is locked*\ mean?
574
575A0027: This is not an error. All it means is that when an Exim delivery
576 process (probably started by a queue runner process) looked at a message
577 in order to start delivering it, it found that another Exim process was
578 already busy delivering it. On a busy system this is quite a common
579 occurrence. If you set \"-skip_delivery"\ in the \log_selector\ option,
580 these messages are omitted from the log.
581
582 The only time when this message might indicate a problem is if it is
583 repeated for the same message for a very long time. That would suggest
584 that the process that is delivering the message has somehow got stuck.
585
586
587Q0028: Exim is reporting IP addresses as 0.0.0.0 or 255.255.255.255 instead of
588 their correct values. What's going on?
589
590A0028: You are using a version of Exim built with gcc on an IRIX box.
591 See Q9502.
592
593
594Q0029: I can't seem to figure out why PAM support doesn't work correctly.
595
596A0029: There is a problem using PAM with shadow passwords when the calling
597 program is not running as \/root/\. Exim is normally running as the
8e26e4bf 598 Exim user when authenticating a remote host.
495ae4b0 599
8e26e4bf 600 (1) One solution can be found at \?http://www.e-admin.de/pam_exim/?\.
495ae4b0 601
8e26e4bf
PH
602 (2) PAM 0.72 allows authorization as non-\/root/\, using setuid helper
603 programs. Furthermore, in \(/etc/pam.d/exim)\ you can explicitly
604 specify that this authorization (using setuid helpers) is only
605 permitted for certain users and groups.
495ae4b0 606
8e26e4bf
PH
607 (3) Another approach is to authenticate using the \^saslauthd^\ daemon,
608 which has its own interface to PAM. The daemon runs as root, so
609 there is no access problem.
610
611 (4) One suggested solution was to set
612
613==> exim_group=shadow
614
615 in the configuration file, or the equivalent at build time. This is
616 very strongly discouraged. Do not do it! It works, but it's a
617 potential security exposure. Exim is intended to run as a
618 non-privileged user for much of the time. This setting gives it have
619 privileged access to crucial security information all of the time,
620 simply for the purposes of authentication (which Exim will only
621 spend a tiny part of its total time doing). The result is that a
622 successful compromise of the Exim system can give someone direct
623 access to the system passwords.
495ae4b0
PH
624
625
626Q0030: I'm trying to use a query-style lookup for hosts that are allowed to
627 relay, but it is giving really weird errors.
628
629A0030: Does your query contain a colon character? Remember that host lists are
630 colon-separated, so you need to double any colons in the query. This
631 applies even if the query is defined as a macro.
632
633
634Q0031: Exim is rejecting connections from hosts that have more than one IP
635 address, for no apparent reason.
636
637A0031: You are using Solaris 7 or earlier, and have \"nis dns files"\ in
638 \(/etc/nsswitch.conf)\. Change this to \"dns nis files"\ to avoid hitting Sun
639 bug 1154236 (a bad interaction between NIS and the DNS).
640
641
642Q0032: Exim is failing to find the MySQL library, even though is it present
643 within \\LD_LIBRARY_PATH\\. I'm getting this error:
644
645==> /usr/local/bin/exim: fatal: libmysqlclient.so.6: open failed:
646 No such file or directory
647
648A0032: Exim is suid, and \\LD_LIBRARY_PATH\\ is ignored for suid binaries on a
649 Solaris (and other?) systems. What you should be doing is adding
650 \"-R/local/lib/mysql"\ to the same place in the compilation that you added
651 \"-L/local/lib/mysql"\. This tells the binary where to look without
652 needing a path variable.
653
654
655Q0033: What does the error \*lookup of host "xx.xx.xx" failed in yyy router*\
656 mean?
657
658A0033: You configured a \%manualroute%\ router to send the message to xx.xx.xx. When
659 it tried to look up the IP address for that host, the lookup failed
660 with a permanent error. As this is a manual routing, this is a
661 considered to be a serious error which the postmaster needs to know
662 about (maybe you have a typo in your file), and there is little point
663 in keeping on trying. So it freezes the message.
664
665 (1) Don't set up routes to non-existent hosts.
666
667 (2) If you must set up routes to non-existent hosts, and don't want
668 freezing, set the \host_find_failed\ option on the router to do something
669 other than freeze.
670
671
672Q0034: Exim works fine on one host, but when I copied the binary to another
673 identical host, it stopped working (it could not resolve DNS names).
674
675A0034: Is the new host running exactly the same operating system? Most
676 importantly, are the versions of the dynamically loaded libraries
677 (files with names like \(libsocket.so.1)\) the same on both systems? If not,
678 that is probably the cause of the problem. Either arrange for the
679 libraries to be the same, or rebuild Exim from source on the new host.
680
681
682Q0035: I set a \"hosts"\ condition in an ACL to do a lookup in a file of IP
683 addresses, but it doesn't work.
684
685A0035: Did you remember to put \"net-"\ at the start of the the search type? If
686 you set something like this:
687
688==> accept hosts = lsearch;/some/file
689
690 Exim searches the file for the host name, not the IP address. You need
691 to set
692
693==> accept hosts = net-lsearch;/some/file
694
695 to make it use the IP address as the key to the lookup.
696
697
698Q0036: Why do I get the error \*Permission denied: creating lock file hitching
699 post*\ when Exim tries to do a local delivery?
700
701A0036: Your configuration specifies that local mailboxes are all held in
702 single directory, via configuration lines like these (taken from the
703 default configuration):
704
705==> local_delivery:
706 driver = appendfile
707 file = /var/mail/$local_part
708
709 and the permissions on the directory probably look like this:
710
711==> drwxrwxr-x 3 root mail 512 Jul 9 13:48 /var/mail/
712
713 Using the default configuration, Exim runs as the local user when doing
714 a local delivery, and it uses a lock file to prevent any other process
715 from updating the mailbox while it is writing to it. With those
716 permissions the delivery process, running as the user, is unable to
717 create a lock file in the \(/var/mail(\ directory. There are two solutions
718 to this problem:
719
720 (1) Set the \"write"\ and \"sticky bit"\ permissions on the directory, so
721 that it looks like this:
722
723==> drwxrwxrwt 3 root mail 512 Jul 9 13:48 /var/mail/
724
725 The \"w"\ allows any user to create new files in the directory, but
726 the \"t"\ bit means that only the creator of a file is able to remove
727 it. This is the same setting as is normally used with the \(/tmp)\
728 directory.
729
730 (2) Arrange to run the local_delivery transport under a specific group
731 by changing the configuration to read
732
733==> local_delivery:
734 driver = appendfile
735 file = /var/mail/${local_part}
736 group = mail
737
738 The delivery process still runs under the user's uid, but with the
739 group set to \"mail"\. The group permission on the directory allows
740 the process to create and remove the lock file.
741
742 The choice between (1) and (2) is up to the administrator. If the
743 second solution is used, users can empty their mailboxes by updating
744 them, but cannot delete them.
745
f0884f39 746 If your problem involves mail to \/root/\, see also Q0039.
495ae4b0
PH
747
748
749Q0037: I am experiencing mailbox locking problems with Sun's \"mailtool"\ used
750 over a network.
751
752A0037: See Q9705 in the Sun-specific section below.
753
754
755Q0038: What does the error message \*error in forward file (filtering not
756 enabled): missing or malformed local part*\ mean?
757
758A0038: If you are trying to use an Exim filter, you have forgotten to enable
759 the facility, which is disabled by default. In the \%redirect%\ router
760 (in the Exim run time configuration file) you need to set
761
762==> allow_filter = true
763
764 to allow a \(.forward)\ file to be used as an Exim filter. If you are not
765 trying to use an Exim filter, then you have put a malformed address in
766 the \(.forward)\ file.
767
768
769Q0039: I have installed Exim, but now I can't mail to \/root/\ any more. Why is
770 this?
771
772A0039: Most people set up \/root/\ as an alias for the manager of the host. If
773 you haven't done this, Exim will attempt to deliver to \/root/\ as if it
774 were a normal user. This isn't really a good idea because the delivery
8e26e4bf
PH
775 process would run as \/root/\. Exim has two trigger guards that stop
776 deliveries running as root. In the build-time configuration, there is a
777 setting called FIXED_NEVER_USERS, which defaults to \"root"\. This
778 setting cannot be overridden. In addition, the default runtime
779 configuration contains the option
495ae4b0
PH
780
781==> never_users = root
782
8e26e4bf
PH
783 just to be on the safe side. If you really want to run local deliveries
784 as \/root/\, you must use a version of Exim that was built without the
785 FIXED_NEVER_USERS option, and remove the above line from the runtime
786 configuration, but it would be better to create an alias for \/root/\
787 instead.
495ae4b0
PH
788
789
790Q0040: How can I stop undeliverable bounce messages (e.g. to routeable, but
791 undeliverable, spammer senders) from clogging up the queue for days?
792
793A0040: If at all possible, you should try to avoid getting into this situation
794 in the first place, for example, by verifying recipients so that you
795 do not accept undeliverable messages that lead to these bounces.
796 You can, however, configure Exim to discard failing bounce messages
797 early. Just set \ignore_bounce_errors_after\ to specify a (short) time
798 to keep them for.
799
800
801Q0041: What does the message \*unable to set gid=ddd or uid=ddd (euid=ddd):
802 local delivery to ... transport=ttt*\ mean?
803
804A0041: Have you remembered to make Exim setuid \/root/\? It needs root privilege if
805 it is to do any local deliveries, because it does them ``as the user''.
806 Note also that the partition from which Exim is running (where the
807 binary is installed) must not have the \nosuid\ mount option set. You
808 can check this by looking at its \(/etc/fstab)\ entry (or \(/etc/vfstab)\,
809 depending on your OS).
810
811
812Q0042: My ISP's mail server is rejecting bounce messages from Exim, complaining
813 that they have no sender. The SMTP trace does indeed show that the
814 sender address is \"<>"\. Why is the Sender on the bounce message empty?
815
816A0042: Because the RFCs say it must be. Your ISP is at fault. Send them this
817 extract from RFC 2821 section 6.1 (\*Reliable Delivery and Replies by
818 Email*\):
819
820 If there is a delivery failure after acceptance of a message, the
821 receiver-SMTP MUST formulate and mail a notification message. This
822 notification MUST be sent using a null (\"<>"\) reverse path in the
823 envelope. The recipient of this notification MUST be the address
824 from the envelope return path (or the ::Return-Path:: header line).
825 However, if this address is null (\"<>"\), the receiver-SMTP MUST NOT
826 send a notification.
827
828 The reason that bounce messages have no sender is so that they
829 themselves cannot provoke further bounces, as this could lead to a
830 unending exchange of undeliverable messages.
831
832
833Q0043: What does the error \*Unable to get interface configuration: 22 Invalid
834 argument*\ mean?
835
836A0043: This is an error that occurs when Exim is trying to find out the all the
837 IP addresses on all of the local host's interfaces. If you have lots of
838 virtual interfaces, this can occur if there are more than around 250 of
839 them. The solution is to set the option \local_interfaces\ to list just
840 those IP addresses that you want to use for making and receiving SMTP
841 connections.
842
843
844Q0044: What does the error \*Failed to create spool file*\ mean?
845
846A0044: Exim has been unable to create a file in its spool area in which to
847 store an incoming message. This is most likely to be either a
848 permissions problem in the file hierarchy, or a problem with the uid
849 under which Exim is running, though it could be something more drastic
850 such as your disk being full.
851
852 If you are running Exim with an alternate configuration file using a
853 command such as \"exim -C altconfig..."\, remember that the use of -C
854 takes away Exim's root privilege.
855
856 Check that you have defined the spool directory correctly by running
857
858==> exim -bP spool_directory
859
860 and examining the output. Check the mode of this directory. It should
861 look like this, assuming you are running Exim as user \/exim/\:
862
863==> drwxr-x--- 6 exim exim 512 Jul 16 12:29 /var/spool/exim
864
865 If there are any subdirectories already in existence, they should have
866 the same permissions, owner, and group. Check also that you haven't got
867 incorrect permissions on superior directories (for example, \(/var/spool)\).
868 Check that you have set up the Exim binary to be setuid \/root/\. It should
869 look like this:
870
871==> -rwsr-xr-x 1 root xxx 502780 Jul 16 14:16 exim
872
873 Note that it is not just the owner that must be \/root/\, but also the third
874 permission must be \"s"\ rather than \"x"\.
875
876
877Q0045: I see entries in the log that mention two different IP addresses for the
878 same connection. Why is this? For example:
879
880==> H=tip-mp8-ncs-13.stanford.edu ([36.173.0.189]) [36.173.0.156]
881
882A0045: The actual IP address from which the call came is the final one.
883 Whenever there's something in parentheses in a host name, it is what the
884 host quoted as the domain part of an SMTP HELO or EHLO command. So in
885 this case, the client, despite being 36.173.0.156, issued the command
886
887==> EHLO [36.173.0.189]
888
889 when it sent your server the message. This is, of course, very
890 misleading.
891
892
893Q0046: A short time after I start Exim I see a defunct zombie process. What
894 is causing this?
895
896A0046: Your system must be lightly loaded as far as mail is concerned. The
897 daemon sets off a queue runner process when it is started, but it only
898 tidies up completed child processes when it wakes up for some other
899 reason. When there's nothing much going on, you occasionally see
900 defunct processes like this waiting to be dealt with. This is
901 perfectly normal.
902
903
904Q0047: On a reboot, or a restart of the mail system, I see the message \*Mailer
905 daemons: exim abandoned: unknown, malformed, or incomplete option
906 -bz sendmail*\. What does this mean?
907
908A0047: \-bz-\ is a Sendmail option requesting it to create a `configuration freeze
909 file'. Exim has no such concept and so does not support the option. You
910 probably have a line like
911
912==> /usr/lib/sendmail -bz
913
914 in some start-up script (e.g. \(/etc/init.d/mail)\) immedately before
915
916==> /usr/lib/sendmail -bd -q15m
917
918 The first of these lines should be commented out.
919
920
921Q0048: Whenever exim restarts it takes up to 3-5 minutes to start responding on
922 the SMTP port. Why is this?
923
924A0048: Something else is hanging onto port 25 and not releasing it. One place
925 to look is \(/etc/inetd.conf)\ in case for any reason an SMTP stream is
926 configured there.
927
928
929Q0049: What does the log message \*no immediate delivery: more than 10 messages
930 received in one connection*\ mean?
931
932A0049: A remote MTA sent a number of messages in a single SMTP session. Exim
933 limits the number of immediate delivery processes it creates as a
934 result of a single SMTP connection, in order to avoid creating a zillion
935 processes on systems that can have many incoming connections. If you are
936 dialing in to collect mail from your ISP, you should probably set
937 \smtp_accept_queue_per_connection\ to some number larger than 10, or
938 arrange to start a queue runner for local delivery (using \-ql-\)
939 immediately after collecting the mail.
940
941
942Q0050: I am getting complaints from a customer who uses my Exim server for
943 relaying that they are being blocked with a \*Too many connections*\
944 error.
945
946A0050: See \smtp_accept_max\, \smep_accept_max_per_host\ and \smtp_accept_reserve\.
947
948
8e26e4bf
PH
949Q0051: When I test my system filter with \-bf-\, I get the error \*filtering
950 command "fail" is disabled*\. Why is this?
495ae4b0
PH
951
952A0051: Use the \-bF-\ option to test system filters. This gives you access to the
953 freeze and fail actions.
954
955
956Q0052: What does \*ridiculously long message header*\ in an error report mean?
957
958A0052: There has to be some limit to the length of a message's header lines,
959 because otherwise a malefactor could open an SMTP channel to your host,
960 start a message, and then just send characters continuously until your
8e26e4bf 961 host runs out of memory. (Exim stores all the header lines in main
495ae4b0
PH
962 memory while processing a message). For this reason a limit is imposed
963 on the total amount of memory that can be used for header lines. The
964 default is 1MB, but this can be changed by setting \\HEADER_MAXSIZE\\ in
965 \(Local/Makefile)\ before building Exim. Exceeding the limit provokes
966 the ``ridiculous'' error message.
967
968
969Q0053: Exim on my host responds to a connection with \"220 *****..."\ and
970 won't understand \\EHLO\\ commands.
971
972A0053: This is the sign of a Cisco Pix ``Mailguard'' sitting in front of your
973 MTA. Pix breaks ESMTP and only does SMTP. It is a nuisance when you have
974 a secure MTA running on your box. Something like ``no fixup protocol
975 smtp 25'' in the Pix configuration is needed. It may be possible to do
976 this by logging into the Pix (using \^telnet^\ or \^ssh^\) and typing
977 \"no fixup smtp"\ to its console. (You may need to use other commands
978 before or after to set up configuration mode and to activate a changed
979 configuration. Consult your Pix documentation or expert.) See also
980 Q0078.
981
982
983Q0054: I'm getting an Exim configuration error \*unknown rewrite flag
984 character (m) in line 386*\ but I haven't used any flags on my rewriting
985 rules.
986
987A0054: You have probably forgotten to quote a replacement string that contains
988 white space.
989
990
991Q0055: What does the error \*Failed to open wait-remote_smtp database: Invalid
992 argument*\ mean?
993
994A0055: This is something that happens if you have existing DBM hints files when
995 you install a new version of Exim that is compiled to use a different or
996 upgraded DBM library. The simplest thing to try is
997
998==> rm /var/spool/exim/db/*
999
1000 This removes all the hints files. Exim will start afresh and build new
1001 ones. If the symptom recurs, it suggests there is some problem with your
1002 DBM library.
1003
1004
1005Q0056: We are using Exim to send mail from our web server. However, whenever a
1006 user sends an email it gets sent with the return path (envelope sender)
1007 //apache@server_name.com// because the PHP script is running as
1008 \/apache/\.
1009
1010A0056: You need to include \/apache/\ in the \trusted_users\ configuration option.
1011 Only trusted users are permitted to specify senders when mail is passed
1012 to Exim via the command line.
1013
1014
1015Q0057: We've got people complaining about attachments that don't show up
1016 as attachments, but are included in the body of the message.
1017
8e26e4bf
PH
1018A0057: In the past, these symptoms could be seen when some software passed a
1019 CRLF line terminated message via the command line, because Exim expected
1020 lines to be terminated by LF only, and so it preserved the CRs as data.
1021 Modern versions of Exim (4.21 or later) use heuristics to try to do the
1022 right thing with line endings.
495ae4b0
PH
1023
1024
1025Q0058: What does the error \*failed to open DB file \(/var/spool/exim/db/retry)\:
1026 File exists*\ mean?
1027
1028A0058: This error is most often caused when a hints file that was written with
1029 one version of the Berkeley DB library is read by another version.
1030 Sometimes this can happen if you change from a binary version of Exim to
1031 a locally compiled version. Or it can happen if you compile and install
1032 a new version of Exim after changing Berkeley DB versions. You can find
1033 out which version your Exim is using by running:
1034
1035==> ldd /usr/sbin/exim
1036
1037 The solution to the problem is to delete all the files in the
1038 \(/var/spool/exim/db)\ directory, and let Exim recreate them.
1039
1040
1041Q0059: When my Outlook Express 6.0 client sends a STARTTLS command to begin a
1042 TLS session, Exim doesn't seem to receive it. The Outlook log shows
1043 this:
1044
1045==> SMTP: 14:19:27 [tx] STARTTLS
1046 SMTP: 14:19:27 [rx] 500 Unsupported command.
1047
1048 but the Exim debugging output shows this:
1049
1050==> SMTP<< EHLO xxxx
1051 SMTP>> 250-yyyy Hello xxxx [nnn.nnn.nnn.nnn]
1052 250-SIZE 52428800
1053 250-PIPELINING
1054 250-AUTH CRAM-MD5 PLAIN LOGIN
1055 250-STARTTLS
1056 250 HELP
1057 SMTP<< QUIT
1058
1059A0059: Turn off scanning of outgoing email in Norton Antivirus. If you aren't
1060 running Norton Antivirus, see if you are running some other kind of SMTP
1061 proxying, either on the client or on a firewall between the client and
1062 server. ``Unsupported command'' is not an Exim message.
1063
1064
1065Q0060: Why am I getting the error \*failed to expand \"/data/lists/lists/${lc"\
1066 for require_files: \"${lc"\ is not a known operator*\ for this setting:
1067
1068==> require_files = MAILMAN_HOME/lists/${lc:$local_part}/config.db
1069
8e26e4bf
PH
1070A0060: The value of \"require_files"\ is a list in which each item is
1071 separately expanded. In other words, the splitting into items happens
1072 before the string expansion. You need either to double the colon, or
1073 switch to a different list separator.
495ae4b0
PH
1074
1075
1076Q0061: What does the error \*Too many ``Received'' headers - suspected mail
1077 loop*\ mean?
1078
1079A0061: Whenever a message passes through an MTA, a ::Received:: header gets
1080 added. Exim counts the number of these headers in incoming messages. If
1081 there are more than the value of \received_headers_max\ (default 30),
1082 Exim assumes there is some kind of mail routing loop occurring. For
1083 example, host A passes the message to host B, which immediately passes
1084 it back to host A. Check the ::Received:: headers and the mail logs to
1085 determine exactly what is going on.
1086
1087 One common cause of this problem is users with accounts on both systems
1088 who set up each one to forward to the other, thinking that will cause
1089 copies of all messages to be delivered on both of them.
1090
1091
8e26e4bf
PH
1092Q0062: When I try to start an Exim daemon with \-bd-\ it crashes. I ran a
1093 debugger and discovered that the crash is happening in the function
1094 \^^getservbyname()^^\. What's going on?
495ae4b0
PH
1095
1096A0062: What have you got in the file \(/etc/nsswitch.conf)\? If it contains this
1097 line:
1098
1099==> services: db files
1100
8e26e4bf
PH
1101 try removing the \"db"\. Your system is trying to look in some kind of
1102 database before searching the file \(/etc/services)\, and there is an
1103 incompatibility the is causing the function \^^getservbyname()^^\ crash.
1104 This is an OS problem. See, for instance:
1105
1106 \?http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=129025?\
1107
1108 Another workaround in Exim is to set
1109
1110==> daemon_smtp_port = 25
1111
1112 in the configuration, to stop Exim calling \^^getservbyname()^^\.
495ae4b0
PH
1113
1114
1115Q0063: When I try to start an Exim daemon, nothing happens. There is no
1116 process, and nothing is written to the Exim log.
1117
1118A0063: Check to see if anything is written to \(syslog)\. This problem can be
1119 caused by a permission problem that stops Exim from writing to its log
1120 files, especially if you've specified that they should be written
1121 somewhere other than under Exim's spool directory. You could also try
1122 running the daemon with debugging turned on.
1123
1124
1125Q0064: When I run \"exim -d test@domain"\ it delivers fine, but when I send a
1126 message from the \^mail^\ command, I get \*User unknown*\ and the mail
1127 is saved in \(dead.letter)\.
1128
1129A0064: It looks as if Exim isn't being called by \^mail^\; instead it is
1130 calling some other program (probably Sendmail). Try running the command
1131
1132==> /usr/sbin/sendmail -bV
1133
1134 (If you get \*No such file or directory*\ or \*Command not found*\ you
1135 are running Solaris or IRIX. Try again with \(/usr/lib/sendmail)\.) The
1136 output should be something like this:
1137
1138==> Exim version 4.05 #1 built 13-Jun-2002 10:27:15
1139 Copyright (c) University of Cambridge 2002
1140
1141 If you don't see this, your Exim installation isn't fully operational.
1142 If you are running FreeBSD, see Q9201. For other systems, see Q0114.
1143
1144
1145Q0065: When (as \/root/\) I use -C to run Exim with an alternate configuration
1146 file, it gives an error about being unable to create a spool file when
1147 trying to run an \%autoreply%\ transport. Why is this?
1148
1149A0065: When Exim is called with -C, it passes on -C to any instances of itself
1150 that it calls (so that the whole sequence uses the same config file). If
1151 it's running as \/exim/\ when it does this, all is well. However, if it
1152 happens as a consequence of a non-privileged user running \%autoreply%\,
1153 the called Exim gives up its root privilege. Then it can't write to the
1154 spool.
1155
1156 This means that you can't use -C (even as \/root/\) to run an instance of
1157 Exim that is going to try to run \%autoreply%\ from a process that is
1158 neither \/root/\ nor \/exim/\. Because of the architecture of Exim (using
1159 re-execs to regain privilege), there isn't any way round this
1160 restriction. Therefore, the only way you can make this scenario work is
1161 to run the \%autoreply%\ transport as \/exim/\ (that is, the user that
1162 owns the Exim spool files). This may be satisfactory for autoreplies
1163 that are essentially system-generated, but of course is no good for
1164 autoreplies from unprivileged users, where you want the \%autoreply%\
1165 transport to be run as the user. To get that to work with an alternate
1166 configuration, you'll have to use two Exim binaries, with different
1167 configuration file names in each. See S001 for a script that patches
1168 the configuration name in an Exim binary.
1169
1170
1171Q0066: What does the message \*unable to set gid=xxx or uid=xxx*\ mean?
1172
1173A0066: This message is given when an Exim process is unable to change uid or
1174 gid when it needs to, because it does not have root privilege. This is a
1175 serious problem that prevents Exim from carrying on with what it is
1176 doing. The two most common situations where Exim needs to change uid/gid
1177 are doing local deliveries and processing users' filter files. There are
1178 two common causes of this error:
1179
1180 (1) You have forgotten to make the exim binary setuid to \/root/\. This
1181 means that it can never change uid/gid in any situation. Also, the
1182 setuid binary must reside on a disk partition that does not have the
1183 \"nosuid"\ mount option set.
1184
1185 (2) The exim binary is setuid, but you have configured Exim so that,
1186 while trying to verify an address at SMTP time, it runs a router
1187 that needs to change uid/gid. Because Exim runs as \/exim/\ and not
1188 \/root/\ while receiving messages, the router is unable to change
1189 uid and therefore it cannot operate. The usual example of this is a
1190 \%redirect%\ router for users' filter files.
1191
1192 Setting the \user\ or \check_local_user\ options on a \redirect\
1193 router causes this to happen (except in the special case when the
1194 redirection list is provided by the \data\ option and does not
1195 contain \":include:"\).
1196
1197 The solution is to set \no_verify\ on the router that is causing the
1198 problem. This means that it is skipped when an address is being
1199 verified. In ``normal'' configurations where the router is indeed
1200 handling users' filter files, this is quite acceptable, because you
1201 do not usually need to process a filter file in order to verify that
1202 the local part is valid. See, for example, the \%userforward%\
1203 router in the default configuration.
1204
1205
1206Q0067: What does the error \*too many unrecognized commands*\ mean?
1207
1208A0067: There have been instances of network abuse involving mail sent out by
1209 web servers. In most cases, unrecognizable commands are sent as part of
1210 the SMTP session. A real MTA never sends out such invalid commands. Exim
1211 allows a few unrecognized commands in a session to permit humans who are
1212 testing to make a few typos (it responds with a 5xx error). However, if
1213 Exim receives too many such commands, it assumes that it is dealing with
1214 an abuse of some kind, and so it drops the connection.
1215
1216
1217Q0068: Exim times out when trying to connect to some hosts, though those hosts
1218 are known to be up and running. What's the problem?
1219
1220A0068: There could be a number of reasons for this (see also Q0017). The
1221 obvious one is that there is a networking problem between the hosts.
1222 If you can ping between the hosts or connect in other ways, the problem
1223 might be caused by ECN (Explicit Congestion Notification) being enabled
1224 in your kernel. ECN uses TCP flags originally assigned to TOS - it's a
1225 "new" invention, and some hosts and routers are known to be confused if
1226 a client uses it. If you are running Linux, you can turn ECN off by
1227 running this command:
1228
1229==> /bin/echo "0" > /proc/sys/net/ipv4/tcp_ecn
1230
1231 This has also been reported to cure web connection problems from Mozilla
1232 and Netscape browsers in Linux when there were no problems with Windows
1233 Netscape browsers.
1234
1235
1236Q0069: What does the error \*SMTP data timeout (message abandoned) on connection
1237 from...*\ mean?
1238
1239A0069: It means that there was a timeout while Exim was reading the contents of
1240 a message on an incoming SMTP connection. That is, it had successfully
1241 accepted a MAIL command, one or more RCPT commands, and a DATA command,
1242 and was in the process of reading the data itself. The length of timeout
1243 is controlled by the \smtp_receive_timeout\ option.
1244
1245 If you get this error regularly, the cause may be incorrect handling of
1246 large packets by a router or firewall. The maximum size of a packet is
1247 restricted on some links; routers should split packets that are larger.
1248 There is a feature called ``path MTU discovery'' that enables a sender
1249 to discover the maximum packet size over an entire path (multiple
1250 Internet links). This can be broken by misconfigured firewalls and
1251 routers. There is a good explanation at \?http://www.netheaven.com/pmtu.html?\.
1252 Reducing the MTU on your local network can sometimes work round this
1253 problem. See Q0017 (3) for further discussion.
1254
1255
1256Q0070: What does the error \*SMTP command timeout on connection from...*\ mean?
1257
1258A0070: Exim was expecting to read an SMTP command from the client, but no
1259 command was read within the \smtp_receive_timeout\ time limit.
1260
1261
1262Q0071: What does the error \*failed to open DB file \(/var/spool/exim//db/retry)\:
1263 Illegal argument*\ mean?
1264
1265A0071: See Q0058. The cause of this error is usually the same.
1266
1267
1268Q0072: Exim will deliver to normal aliases, and aliases that are pipes or
1269 files, but it objects to aliases that involve \":include:"\ items,
1270 complaining that it can't change gid or uid. Why is this?
1271
1272A0072: See Q0066 for a general answer. The problem happens during verification
1273 of an incoming SMTP message, not during delivery itself. In this
1274 particular case, you must have set up your aliasing router with a \user\
1275 setting. This causes Exim to change uid/gid when reading \":include:"\
1276 files. If you do not need the detailed verification provided by the
1277 router, the easy solution is to set \no_verify\ so that the router isn't
1278 used during verification.
1279
1280 Otherwise, if you set \user\ on the router in order to provide a user
1281 for delivery to pipes or files, one solution is to put the \user\
1282 setting on the transports instead of on the router. You may need to
1283 create some special transports just for this router. The alternative is
1284 to supply two different routers, one with \user\ and \no_verify\, and
1285 the with \verify_only\ but no \user\ setting.
1286
1287
1288Q0073: I'm seeing log file corruption, with parts of log lines getting mangled
1289 by other log entries.
1290
1291A0073: The only time this has been seen is when several servers were writing to
1292 the same log files over NFS. Exim assumes that its log file is on local
1293 disk, and using NFS, especially for more than one server, will not work.
1294
1295
1296Q0074: What does the error message \*remote delivery process count got out of
1297 step*\ mean?
1298
1299A0074: Exim uses subprocesses for remote deliveries; this error means that the
1300 master process expected to have a child process running, but found there
1301 were none. Prior to release 4.11, this error could be caused by running
1302 Exim under \^strace^\ on a Linux system, because stracing causes
1303 children to be ``stolen'' such that a parent that tries to wait for
1304 ``any of my children'' is told that it has none. Current releases of
1305 Exim have code to get round this problem.
1306
1307
1308Q0075: I'm using LDAP, and some email addresses that contain special characters
1309 are causing parsing errors in my LDAP lookups.
1310
1311A0075: You should be using \"${quote_ldap:$local_part}"\ instead of just
1312 \"$local_part"\ in your lookups.
1313
1314
1315Q0076: I've configured Exim to use \^syslog^\ for its logs, with the main and
1316 reject logs sent to different files, but whenever a message is rejected,
1317 I get one message on the reject log and two messages on the main log.
1318
1319A0076: You are probably putting your reject items into the main log as well;
1320 remember \^syslog^\ levels are inclusive (for example, \"mail.info"\
1321 includes all higher levels, so a \"mail.notice"\ message will be caught
1322 by a \"mail.info"\ descriptor).
1323 Test this by running the command:
1324
f0884f39 1325==> logger -p mail.notice test
495ae4b0 1326
8e26e4bf
PH
1327 and seeing which logs it goes into. From Exim release 4.31 it is
1328 possible to disable the rejectlog by setting \write_rejectlog\ false.
495ae4b0
PH
1329
1330
1331Q0077: I've installed Exim and it is delivering mail just fine. However, when I
1332 try to read mail from my PC I get \*connection rejected*\ or \*unable to
1333 connect*\.
1334
1335A0077: See Q5021.
1336
1337
1338Q0078: Exim is logging the unknown SMTP command \"XXXX"\ from my client hosts,
1339 and they are unable to authenticate.
1340
1341A0078: This is a sign of a Cisco PIX firewall getting in the way. It does not
1342 support ESMTP, and turns EHLO commands into XXXX. You should configure
1343 the Pix to leave SMTP alone; see Q0053 for how to do this.
1344
1345
1346Q0079: Our new PIX firewall is causing problems with incoming mail. How can
1347 this be fixed?
1348
1349A0079: See Q0053 and Q0078. If some messages get through and others do not,
1350 see also Q0017.
1351
1352
1353Q0080: Am I to understand that the database lookups must only return one value?
1354 They can not return a list of values? The documentation seems to
1355 indicate that it's possible to return a list.
1356
1357A0080: Lookups can be used in two different situations, and what they return is
1358 different in the two cases. (Be thankful Exim 3 is gone; there was yet
1359 another case!)
1360
1361 (1) You can use a lookup in any expanded string. The syntax is
1362
1363==> ${lookup ..... }
1364
1365 In this case, whatever is looked up replaces the expansion item. It
1366 may be one value or a list of values. Whether a single value or a
1367 list is acceptable or not depends on where you are using the string
1368 expansion. If it is for an option that expects just one value, then
1369 only one value is allowed (for example).
1370
1371 (2) You can make use of the lookup mechanism to test whether something
1372 (typically a host name or IP address) is in a list. For example,
1373
1374==> hosts = a : b : c
1375
1376 in an ACL tests whether the calling host's name matches ``a'', or
1377 ``b'', or ``c''. Now, suppose you want to keep the list of names in
1378 a database, or cdb file, or NIS map, or... By writing
1379
1380==> hosts = pgsql;select ....
1381
1382 you are saying to Exim: ``Run this lookup; if it succeeds, behave as
1383 if the host is in the list; if it fails, the host is not in the
1384 list.'' You are using the indexing mechanism of the database as a
1385 fast way of checking a list. A simpler example is
1386
1387==> hosts = lsearch;/some/file
1388
1389 where the file contains the list of hosts to be searched.
1390
1391 The complication happens when a list is first expanded before being
1392 interpreted as a list. This happens in a lot of cases. You can therefore
1393 write either of these:
1394
1395==> hosts = cdb;/some/file
1396 hosts = ${lookup{something}cdb{/some/file}}
1397
1398 but they have different meanings. The first means ``see if the host name
1399 is in the list in this file''. The second means ``run this lookup and
1400 use the result of the lookup as a list of host items to check''. In the
1401 second case, the list could contain multiple values (colon separated),
1402 and one of those values could even be ``cdb;/some/file''.
1403
1404 Flexibility does lead to complexity, I'm afraid.
1405
1406
1407Q0081: What does \*error in redirect data: included file xxxx is too big*\
1408 mean?
1409
1410A0081: You are trying to include a very large file in a redirection list, using
1411 the \":include:"\ feature. Exim has a built-in limit on the size, as a
1412 safety precaution. The default is 1 megabyte. If you want to increase
1413 this, you have to rebuild Exim. In your \(Local/Makefile)\, put
1414
1415==> MAX_INCLUDE_SIZE = whatever
1416
1417 and then rebuild Exim. The value is a number of bytes, but you can give
1418 it as a parenthesized arithmetic expression such as \"(3*1024*1024)"\.
1419 However, an included file of more than a megabyte is likely to be quite
1420 inefficient. How many addresses does yours contain? You get the best
1421 performance out of Exim if you arrange to send mailing list messages
1422 with no more than about 100 recipients (in order to get parallelism in
1423 the routing).
1424
1425
1426Q0082: What does \*relocation error: /lib/libnss_dns.so.2: symbol
1427 __libc_res_nquery, version GLIBC_PRIVATE not defined in file
1428 libresolv.so.2 with link time reference*\ mean?
1429
1430A0082: You have updated \^glibc^\ while an Exim daemon is running. Stop and
1431 restart the daemon.
1432
1433
1434Q0083: Netscape on Unix is sending messages containing an unqualified user name
1435 in the ::Sender:: header line, which Exim is rejecting because I have
1436 set \"verify = header_syntax"\. How can I fix this?
1437
1438A0083: The only thing you can do in Exim is to set the
1439 \sender_unqualified_hosts\ option to allow unqualified sender addresses
1440 form the relevant hosts; of course, this applies to all sender
1441 addresses, not just the ::Sender:: header line.
1442
1443 Alternatively, you can configure Netscape not to include the header line
1444 in the first place. Add the following line to the
1445 \($HOME/.netscape/preferences.js)\ and \($HOME/.netscape/liprefs.js)\
1446 files:
1447
1448==> user_pref("mail.suppress_sender_header", true);
1449
8e26e4bf 1450 Netscape must be shut down while doing this.
495ae4b0
PH
1451
1452
1453Q0084: I want to set up an alias that pipes a message to \^gpg^\ and then pipes
1454 the result to \^mailx^\ to resubmit the message, but when I use my
1455 tested command in an alias file, I get an error from \^gpg^\.
1456
1457A0084: Probably you are using a shell command with two pipe symbols in it. An
1458 alias like this:
1459
1460==> gpg-xxx: "|gpg <options> | mailx <options"
1461
1462 does not work, because Exim does not run pipes under a shell by default.
1463 You must call a shell explicitly if you want to make use of the shell's
1464 features for double-piping, either by piping to \"/bin/sh"\ with a
1465 suitable \"-c"\ option, or by piping to a shell script.
1466
1467
1468Q0085: I see a lot of \*rejected EHLO ... syntactically invalid argument(s)*\.
1469 I know it's because of the underscore in the host name, but is there a
1470 switch to allow Exim to accept mail from such hosts?
1471
1472A0085: Yes. Add this to your configuration:
1473
1474==> helo_allow_chars = _
1475
1476 For more seriously malformed host names, see \helo_accept_junk_hosts\.
1477 See also Q0732.
1478
1479
1480Q0086: What does \*SMTP protocol violation: synchronization error (next input
1481 sent too soon)*\ mean?
1482
1483A0086: SMTP is a ``lock-step'' protocol, which means that, at certain points in
1484 the protocol, the client must wait for the server to respond before
1485 sending more data. Exim checks for correct behaviour, and issues this
1486 error if the client sends data too soon. This protects against
1487 malefactious clients who send a bunch of SMTP commands (usually to
1488 transmit spam) without waiting for any replies.
1489
8e26e4bf
PH
1490 This error is also provoked if a client unexpectedly tries to start up a
1491 TLS session immediately on connection, without using the STARTTLS
1492 command. See Q1707 for a discussion of this case.
495ae4b0
PH
1493
1494
1495Q0087: What does \*rejected after DATA: malformed address: xx@yy may not follow
8e26e4bf 1496 <xx@yy> : failing address in "from" header*\ mean?
495ae4b0
PH
1497
1498A0087: Your DATA ACL contains
1499
1500==> verify = header_syntax
1501
1502 and an incoming message contained the line
1503
1504==> From: xx@yy <xx@yy>
1505
1506 This is syntactically invalid. The contents of an address in a header
1507 line are either just the address, or a ``phrase'' followed by an address
1508 in angle brackets. In the latter case, the ``phrase'' must be quoted if
1509 it contains special characters such as @. The following are valid
1510 versions of the bad header:
1511
1512==> From: xx@yy
1513 From: "xx@yy" <xx@yy>
1514
1515 though why on earth anything generates this kind of redundant nonsense I
1516 can't think.
1517
1518
1519Q0088: The Windows mailer SENDFILE.EXE sometimes hangs while trying to send a
1520 message to Exim 4, and eventually times out. It worked flawlessly with
1521 Exim 3. What has changed?
1522
1523A0088: Exim 4 sets an obscure TCP/IP parameter called TCP_NODELAY. This
1524 disables the "Nagle algorithm" for the TCP/IP transmission. The Nagle
1525 algorithm can improve network performance in interactive situations such
1526 as a human typing at a keyboard, by buffering up outgoing data until the
1527 previous packet has been acknowledged, and thereby reducing the number
1528 of packets used. This is not relevant for mail transmission, which
1529 mostly consists of quite large blocks of data; setting TCP_NODELAY
1530 should improve performance. However, it seems that some Windows clients
1531 do not function correctly if the server turns off the Nagle algorithm.
1532 If you are using Exim 4.23 or later, you can set
1533
1534==> tcp_nodelay = false
1535
1536 This stops Exim setting TCP_NODELAY on the sockets created by the
1537 listening daemon.
1538
1539
1540Q0089: What does the error \*kernel: application bug: exim(12099) has SIGCHLD
1541 set to SIG_IGN but calls wait()*\ mean?
1542
8e26e4bf
PH
1543A0089: This was a bad interaction between a change to the Linux kernel and some
1544 ``belt and braces'' programming in Exim. The following explanation is
1545 taken from Exim's change log:
495ae4b0
PH
1546
1547 When Exim is receiving multiple messages on a single connection, and
1548 spinning off delivery processess, it sets the SIGCHLD signal handling to
1549 SIG_IGN, because it doesn't want to wait for these processes. However,
1550 because on some OS this didn't work, it also has a paranoid call to
1551 \^waitpid()^\ in the loop to reap any children that have finished. Some
1552 versions of Linux now complain (to the system log) about this
1553 ``illogical'' call to \^waitpid()^\. I have therefore put it inside a
1554 conditional compilation, and arranged for it to be omitted for Linux.
1555
1556 I am pretty sure I caught all the places in Exim where this happened.
1557 However, there are still occasional reports of this error. I have not
1558 heard of any resolutions, but my current belief is that they are caused
1559 by something that Exim calls falling foul of the same check. There was
1560 at one time a suspicion that the IPv6 stack was involved.
1561
1562
1563Q0090: I can't seem to get a pipe command to run when I include a \"${lookup"\
1564 expansion in it.
1565
1566A0090: See Q0025.
1567
1568
1569Q0091: Why is Exim giving the error \*Failed to send message from address_reply
1570 transport*\ when I run it using -C to specify an alternate
1571 configuration?
1572
1573A0091: See Q0065.
1574
1575
8e26e4bf 1576Q0092: The error message \*Program received signal SIGINT, Interrupt.*\ occurs
2683a02a 1577 when I try to use Exim with PostgreSQL.
8e26e4bf
PH
1578
1579A0092: Check that you have not set
2683a02a
PH
1580
1581==> log_statement=true
1582
8e26e4bf
PH
1583 in the PostgreSQL configuration file. It seems that this causes
1584 PostgreSQL to return logging information as the first row in a query
1585 result, which totally confuses Exim.
2683a02a
PH
1586
1587
495ae4b0
PH
1588
15891. BUILDING AND INSTALLING
1590
1591Q0101: I'm having a problem with an Exim RPM.
1592
1593A0101: Normally the thing to do if you have a problem with an RPM package is
1594 to contact the person who built the package first, not the person who
1595 made the software that's in the package. You can usually find out who
1596 made a package using the following command:
1597
1598==> rpm --query --package --queryformat '%{PACKAGER}\n' <rpm-package-file>
1599
1600 where \[rpm-package-file]\ is the actual file, e.g. \(exim-3.03-2.i386.rpm)\.
1601 Or, if the package is installed on your system:
1602
1603==> rpm --query --queryformat '%{PACKAGER}\n' <package-name>
1604
1605 where \[package-name]\ is the name component of the package, e.g. \"exim"\.
1606 If the packager is unable or unwilling to help, only then should you
1607 contact the actual author or associated mailing list of the software.
1608
1609 If you discover through the querying process that you can't tell who
1610 the person (or company or group) is who built the package, or that they
1611 no longer exist at the given address, then you should reconsider
1612 whether you want a package from an unknown source on your system.
1613
1614 If you discover through the querying process that you yourself are the
1615 person who built the package, then you should either (a) contact the
1616 author or associated mailing list, or (b) reconsider whether you ought
1617 to be building and distributing RPM packages of software you don't
1618 understand.
1619
1620 Similar rules of thumb govern other binary package formats, including
1621 debs, tarballs, and POSIX packages.
1622
1623
1624Q0102: I can't get Exim to compile with Berkeley DB version 2.x or 3.x.
1625
1626A0102: Have you set \"USE_DB=yes\" in \(Local/Makefile)\? This causes Exim to use the
1627 native interface to the DBM library instead of the compatibility
1628 interface, which needs a header called \(ndbm.h)\ that may not exist on your
1629 system.
1630
1631
1632Q0103: I'm getting an \*undefined symbol*\ error for \"hosts_ctl"\ when I try to
1633 build Exim. (On some systems this error is \*undefined reference to
1634 'hosts_ctl'*\.)
1635
1636A0103: You should either remove the definition of \\USE_TCP_WRAPPERS\\ or add
1637 \"-lwrap"\ to your \\EXTRALIBS\\ setting in Local/Makefile.
1638
1639
1640Q0104: I'm about to upgrade to a new Exim release. Do I need to ensure the
1641 spool is empty, or take any other special action?
1642
1643A0104: It depends on where you are coming from.
1644
1645 (1) If you are changing to release 4.00 or later from a release prior to
1646 4.00, you will need to make changes to the run time configuration file.
1647 See the file \(doc/Exim4.upgrade)\ for details. If you are coming from
1648 before release 3.00, you should also see \(doc/Exim3.upgrade)\.
1649
1650 (2) If you are upgrading from an Exim 4 release to a later release, you
1651 do not need to take special action. New releases are made backwards
1652 compatible with old spool files and hints databases, so that upgrading
1653 can be done on a running system. All that should be necessary is to
1654 install a new binary and then HUP the daemon.
1655
8e26e4bf
PH
1656 \**Warning**\: If you have changed the release of your DBM library, so
1657 that your new Exim is linked with a different release than the old one,
1658 you may encounter errors when Exim attempts to access the old hints
1659 databases. See Q0055.
1660
495ae4b0
PH
1661
1662Q0105: What does the error \*install-info: command not found*\ mean?
1663
1664A0105: You have set \\INFO_DIRECTORY\\ in your \(Local/Makefile)\, and Exim is trying
1665 to install the Texinfo documentation, but cannot find the command called
1666 \(install-info)\. If you have a version of Texinfo prior to 3.9, you
1667 should upgrade. Otherwise, check your installation of Texinfo to see why
1668 the \(install-info)\ command is not available.
1669
1670
1671Q0106: Exim doesn't seem to be recognizing my operating system type correctly,
1672 and so is failing to build.
1673
1674A0106: Run the command \"scripts/os-type -generic"\. The output should be one of
1675 the known OS types, and should correspond to your operating system. You
1676 can see which OS are supported by obeying \"ls OS/Makefile-*"\ and looking
1677 at the file name suffixes.
1678
1679 If there is a discrepancy, it means that the script is failing to
1680 interpret the output from the \"uname"\ command correctly, or that the
1681 output is wrong. Meanwhile, you can build Exim by obeying
1682
1683==> EXIM_OSTYPE=xxxx make
1684
1685 instead of just \"make"\, provided you are running a Bourne-compatible
1686 shell, or otherwise by setting \\EXIM_OSTYPE\\ correctly in your
1687 environment. It is probably best to start again from a clean
1688 distribution, to avoid any wreckage left over from the failed attempt.
1689
1690
1691Q0107: Exim fails to build, complaining about the absence of the \"killpg"\
1692 function.
1693
1694A0107: This function should be present in all modern flavours of Unix. If you
1695 are using an older version, you should be able to get round the problem
1696 by inserting
1697
1698==> #define killpg(pgid,sig) kill(-(pgid),sig)
1699
1700 into the file called \(OS/os.h-xxx)\, where xxx identifies your operating
1701 system, and is the output of the command \"scripts/os-type -generic"\.
1702
1703
1704Q0108: I'm getting an unresolved symbol \"ldap_is_ldap_url"\ when trying to build
1705 Exim.
1706
1707A0108: You must have specified \"LOOKUP_LDAP=yes"\ in the configuration. Have you
1708 remembered to set \"-lldap"\ somewhere (e.g. in \\LOOKUP_LIBS\\)? You need that
1709 in order to get the LDAP library scanned when linking.
1710
1711
1712Q0109: I'm getting an unresolved symbol \"mysql_close"\ when trying to build Exim.
1713
1714A0109: You must have specified \"LOOKUP_MYSQL=yes"\ in the configuration. Have you
1715 remembered to set \"-lmysqlclient"\ somewhere (e.g. in \\LOOKUP_LIBS\\)? You
1716 need that in order to get the MySQL library scanned when linking.
1717
1718
1719Q0110: I'm trying to build Exim with PAM support. I have included \"-lpam"\ in
1720 \\EXTRALIBS\\, but I'm still getting a linking error:
1721
1722==> /lib/libpam.so: undefined reference to `dlerror'
1723 /lib/libpam.so: undefined reference to `dlclose'
1724 /lib/libpam.so: undefined reference to `dlopen'
1725 /lib/libpam.so: undefined reference to `dlsym'
1726
1727A0110: Add \"-ldl"\ to \\EXTRALIBS\\. In some systems these dynamic loading functions
1728 are in their own library.
1729
1730
1731Q0111: I'm getting the error \*db.h: No such file or directory*\ when I try to
1732 build Exim.
1733
1734A0111: This problem has been seen with RedHat 7.0, but could also happen in
1735 other environments. If your system is using the DB library, you
1736 need to install the DB development package in order to build Exim.
1737 The package is called something like \"db3-devel-3.1.14-16.i386.rpm"\ for
1738 Linux systems, but you should check which version of DB you have
1739 installed (current releases are DB 4).
1740
1741
1742Q0112: I'm getting the error \*/usr/bin/ld: cannot find -ldb*\ when I try to
1743 build Exim.
1744
1745A0112: This is probably the same problem as Q0111.
1746
1747
1748Q0113: I've compiled Exim and I've managed to start it but there was one
1749 problem - it always complained that \(libmsqlclient.so.10)\ was not found,
1750 even though this file is in \(/usr/local/lib/mysql/)\.
1751
1752A0113: Solaris: ensure you have this in your \(Local/Makefile)\:
1753
1754==> LOOKUP_LIBS=-L/usr/local/lib/mysql -R/usr/local/lib/mysql
1755
1756 Net/Open/FreeBSD: Run this command (or ensure it gets run automatically
1757 at boot time):
1758
1759==> ldconfig -m /usr/local/lib/mysql
1760
1761 Linux: add \(/usr/local/lib/mysql)\ to \(/etc/ld.so.conf)\ and re-run \(ldconfig)\.
1762 Alternatively, add
1763
1764==> -Wl,-rpath -Wl,/usr/local/lib/mysql
1765
1766 to EXTRA_LIBS and then re-link (this is similar to the Solaris solution
1767 above). This will probably also work on other systems that use GNU
1768 Binutils.
1769
1770
1771Q0114: How can I remove Sendmail from my system? I've built Exim and run \"make
1772 install"\, but it still doesn't seem to be fully operational.
1773
1774A0114: If you are running FreeBSD, see Q9201. Otherwise, you need to arrange
1775 that whichever of the paths \(/usr/sbin/sendmail)\ or \(/usr/lib/sendmail)\
1776 exists on your system is changed to refer to Exim. For example, you
1777 could use these commands (as \/root/\):
1778
1779==> mv /usr/sbin/sendmail /usr/sbin/sendmail.original
1780 chmod u-s /usr/sbin/sendmail.original
1781 ln -s /path/to/exim /usr/sbin/sendmail
1782
1783 The second command removes the setuid privilege from the old MTA, as a
1784 general safety precaution. In the third command, substitute the actual
1785 path to the Exim binary for \(/path/to/exim)\.
1786
1787
1788Q0115: What does \*Can't open \(../scripts/newer)\: No such file or directory*\
1789 mean? I got it while trying to build Exim.
1790
1791A0115: You are using FreeBSD, or another OS that has a \^make^\ command which
1792 tries to optimize the running of commands. Exim's \(Makefile)\ contains
1793 targets with sequential commands like this:
1794
1795==> buildpcre:
1796 @cd pcre; $(MAKE) SHELL=$(SHELL) AR="$(AR)" $(MFLAGS) CC="$(CC)" \
1797 CFLAGS="$(CFLAGS) $(PCRE_CFLAGS)" \
1798 RANLIB="$(RANLIB)" HDRS="$(PHDRS)" \
1799 INCLUDE="$(INCLUDE) $(IPV6_INCLUDE) $(TLS_INCLUDE)"
1800 @if $(SHELL) $(SCRIPTS)/newer pcre/libpcre.a exim; then \
1801 /bin/rm -f exim eximon.bin; fi
1802
1803 The second command assumes that the \"cd pcre"\ in the first command is
1804 no longer in effect. If you have \"-j3"\ in your default set of
1805 \"MAKEFLAGS"\, FreeBSD \^make^\ tries to optimize, and ends up up with both
1806 commands in the same shell process. The result is that \"$(SCRIPTS)"\
1807 (which has a value of \"../scripts"\) is not found.
1808
1809 The simplest solution is to force \^make^\ to use backwards compatibility
1810 mode with each command in its own shell, by using the \-B\ flag. To
1811 ensure that this happens throughout the build, it's best to export it in
1812 your environment:
1813
f0884f39
PH
1814==> MAKEFLAGS='-B'
1815 export MAKEFLAGS
1816 make
495ae4b0
PH
1817
1818
1819Q0116: I have tried to build Exim with Berkeley DB 3 and 4, but I always get
1820 errors.
1821
1822A0116: One common problem, especially when you have several different versions
1823 of BDB installed on the same host, is that the header files and library
1824 files for BDB are not in a standard place. You therefore need to tell
1825 Exim where they are, by setting INCLUDE and DBMLIB in your
8e26e4bf
PH
1826 \(Local/Makefile)\. For example, you could use this when you want to
1827 build with DB 4.1:
495ae4b0 1828
8e26e4bf
PH
1829==> INCLUDE=-I/usr/local/include/db-4.1
1830 DBMLIB=/usr/local/lib/db-4.1/libdb.a
495ae4b0
PH
1831
1832 Specifying the complete library file like this will cause it to be
1833 statically linked with Exim. You'll have to check to see where these
1834 files are on your system. For example, on FreeBSD 5, the header is in
1835 \(/usr/local/include/db4)\ and the library is in \(/usr/local/lib)\ and
1836 called \(libdb4)\. In that environment, you could use:
1837
1838==> INCLUDE=-I/usr/local/include/db4
1839 DBMLIB=-L/usr/local/lib -ldb4
1840
1841 This time, DBMLIB is specifying the library directory (\(/usr/local/lib)\)
1842 and the name of the library (\(db4)\) separately. The name of the actual
1843 library file is \(/usr/local/lib/libdb4.something)\. If the library was
1844 compiled for dynamic linking, that will be used.
1845
1846
1847Q0117: Is there a quick walk-through of an Exim install from source anywhere?
1848
1849A0117: Here! This is a contribution from a RedHat user, somewhat edited. On
1850 other operating systems things may be slightly different, but the
1851 general approach is the same.
1852
1853 (1) Install the db needed for Exim. This needs to be done first if you
1854 don't have a DBM library installed. Go to \?http://www.sleepycat.com?\
1855 and download \(db-4.1.25.tar.gz)\, or whatever the current release is.
1856 Then:
1857
1858==> gunzip db-4.1.25.tar.gz
1859 tar -xvf db-4.1.25.tar
1860 cd db-4.1.25
1861 cd build_unix
1862 ../dist/configure
1863 make
1864 make install
1865
1866 (2) Add a user for use by Exim, unless you want to use an existing user
1867 such as \/mail/\:
1868
1869==> adduser exim
1870
1871 (3) Now you can prepare to build Exim. Go to \?http://www.exim.org?\ or
1872 one of its mirrors, or the master ftp site
1873 \?ftp://ftp.csx.cam.ac.uk/pub/software/email/exim/exim4?\, and download
1874 \(exim-4.20.tar.gz)\ or whatever the current release is. Then:
1875
1876==> gunzip exim-4.20.tar.gz
1877 tar -xvf exim-4.20.tar
1878 cd exim-4.20
1879 cp src/EDITME Local/Makefile
1880 cp exim_monitor/EDITME Local/eximon.conf
1881
1882 (4) Edit \(Local/Makefile)\:
1883
1884 Comment out EXIM_MONITOR= unless you want to install the Exim
1885 monitor (it requires X-windows).
1886
1887 Set the user you want Exim to use for itself:
1888
1889==> EXIM_USER=exim
1890
1891 If your DBM library is Berkeley DB, set up to use its native interface:
1892
1893==> USE_DB=yes
1894
1895 Make sure Exim's build can find the DBM library and its headers. If
1896 you've installed Berkeley DB 4 you'll need to have settings like this
1897 in \(Local/Makefile)\:
1898
1899==> INCLUDE=-I/usr/local/BerkeleyDB.4.1/include
1900 DBMLIB=/usr/local/BerkeleyDB.4.1/lib/libdb.a
1901
1902 (Check that the first directory contains the db.h file and that the
1903 second library exists.)
1904
1905 You don't need to change anything else, but you might want to review
1906 the default settings in the ``must specify'' section.
1907
1908 (4) Build Exim by running the \/make/\ command.
1909
1910 (5) Install Exim by running, as \/root/\:
1911
1912==> make install
1913
8e26e4bf 1914 You must be \/root/\ to do this. You do not have to be root for any of
495ae4b0
PH
1915 the previous building activity.
1916
1917 (6) Run some tests on Exim; see if it will do local and remote
1918 deliveries. Change the configuration if necessary (for example,
1919 uncommenting \group\ on the \%local_delivery%\ transport if you don't
1920 use a ``sticky bit'' directory).
1921
1922 (7) Change Sendmail to Exim (of course you need to have had Sendmail
1923 installed to do this).
1924
1925==> /etc/init.d/sendmail stop
1926 mv /usr/sbin/sendmail /usr/sbin/sendmail.org
1927 ln -s /usr/exim/bin/exim /usr/sbin/sendmail
1928 /etc/init.d/sendmail start
1929
1930 (8) Check the Exim log. Either use the Exim monitor, or:
1931
1932==> tail -f /var/spool/exim/log/mainlog
1933
1934
1935Q0118: I've set \"LOOKUP_INCLUDE=-I/client/include"\ in Local/Makefile, but the
1936 compilation of \^exim_dumpdb^\ is ignoring this option and failing. Why?
1937
1938A0118: LOOKUP_INCLUDE is the special include file for lookup modules in Exim
1939 (e.g. mysql, LDAP). Confusingly, it doesn't apply to basic DBM code
1940 which is used also for other things. Try setting INCLUDE and DBMLIB
1941 instead. For example:
1942
1943==> USE_DB=yes
1944 INCLUDE=-I/client/include
1945 DBMLIB=/client/lib/libdb.a
1946
1947
1948Q0119: I know there are some 3rd-party patches for Exim, for exiscan and
1949 other things. Where are they?
1950
1951A0119: Exiscan is at \?http://duncanthrax.net/exiscan-acl/?\.
1952[[br]]
1953 Scanexi is at \?http://w1.231.telia.com/~u23107873/scanexi.html?\
1954[[br]]
1955 A sample \^^local_scan()^^\ function for interfacing to \^uvscan^\ is
1956 at \?http://www.dcs.qmul.ac.uk/~mb/local_scan/?\.
1957[[br]]
1958 An interface to SpamAssassin at SMTP time is at
1959 \?http://marc.merlins.org/linux/exim/sa.html?\.
1960[[br]]
1961 A mini-HOWTO (PDF file) about scanning and virus scanning, and some RPMs
1962 can be found at \?http://www.timj.co.uk/linux/exim.php?\.
1963
1964
8e26e4bf
PH
1965Q0120: I'm trying to compile with LOOKUP_WHOSON, but I keep getting \*In
1966 function `whoson_find': undefined reference to `wso_query'*\.
1967
1968A0120: Try adding \"-lwhoson"\ to your LOOKUP_LIBS setting in \(Local/Makefile)\.
1969
1970
495ae4b0
PH
1971
19722. ROUTING IN GENERAL
1973
1974Q0201: How can I arrange that messages larger than some limit are handled by
1975 a special router?
1976
1977A0201: You can use a \condition\ option on the router line this:
1978
1979==> condition = ${if >{$message_size}{100K}{yes}{no}}
1980
1981
1982Q0202: Can I specify a list of domains to explicitly reject?
1983
1984A0202: Set up a named domain list containing the domains in the first section
1985 of the configuration, for example:
1986
1987==> domainlist reject_domains = list:of:domains:to:reject
1988
1989 You can use this list in an ACL to reject any SMTP recipients in those
1990 domains. You can also give a customized error message, like this:
1991
1992==> deny message = The domain $domain is no longer supported
1993 domains = +reject_domains
1994
1995 If you also want to reject these domains in messages that are submitted
1996 from the command line (not using SMTP), you need to set up a router to
1997 do it, like this:
1998
1999==> reject_domains:
2000 driver = redirect
2001 domains = +reject_domains
2002 allow_fail
2003 data = :fail: The domain $domain is no longer supported
2004
2005
2006Q0203: How can I arrange to do my own qualification of non-fully-qualified
2007 domains, and then pass them on to the next router?
2008
2009A0203: If you have some list of domains that you want to qualify, you can do
2010 this using a redirect router. For example,
2011
2012==> qualify:
2013 driver = redirect
2014 domains = *.a.b
2015 data = ${quote:$local_part}@$domain.c.com
2016
2017 This adds \".c.com"\ to any domain that matches \"*.a.b"\.
2018 If you want to do this in conjunction with a \%dnslookup%\ router, the
2019 \widen_domains\ option of that router may be another way of achieving
2020 what you want.
2021
2022
2023Q0204: Every system has a \"nobody"\ account under which httpd etc run. I would
2024 like to know how to restrict mail which comes from that account to users
2025 on that host only.
2026
2027A0204: Set up a first router like this:
2028
2029==> fail_nobody:
2030 driver = redirect
2031 senders = nobody@your.domain
2032 domains = ! +local_domains
2033 allow_fail
2034 data = :fail: Nobody may not mail off-site
2035
2036 This assumes you have defined \+local_domains\ as in the default
2037 configuration.
2038
2039
2040Q0205: How can I get Exim to deliver to me locally and everyone else at the same
2041 domain via SMTP to the MX record specified host?
2042
2043A0205: Create an \%accept%\ router to pick off the one address and pass it to
2044 an appropriate transport. Put this router before the one that does MX
2045 routing:
2046
2047==> me:
2048 driver = accept
2049 domains = dom.com
2050 local_parts = me
2051 transport = local_delivery
2052
2053 In the transport you will have to specify the \user\ option. An
2054 alternative way of doing this is to add a condition to the router that
2055 does MX lookups to make it skip your address. Subsequent routers can then
2056 deliver your address locally. You'll need a condition like this:
2057
2058==> condition = \
2059 ${if and {{eq{$domain}{dom.com}}{eq{$local_part}{me}}}{no}{yes}}
2060
2061
2062Q0206: How can I get Exim to deliver certain domains to a different SMTP port
2063 on my local host?
2064
2065A0206: You must set up a special \%smtp%\ transport, where you can specify the
2066 \port\ option, and then set up a router to route the domains to that
2067 transport. There are two possibilities for specifying the host:
2068
2069 (1) If you use a \%manualroute%\ router, you can specify the local host
2070 in the router options. You must also set
2071
2072==> self = send
2073
2074 so that it does not object to sending to the local host.
2075
2076 (2) If you use a router that cannot specify hosts (for example, an
2077 \%accept%\ router with appropriate conditions), you have to specify
2078 the host using the \hosts\ option of the transport. In this case,
2079 you must also set \allow_localhost\ on the transport.
2080
2081
2082Q0207: Why does Exim lower-case the local-part of a non-local domain when
2083 routing?
2084
2085A0207: Because \caseful_local_part\ is not set (in the default configuration)
2086 for the \%dnslookup%\ router. This does not matter because the local
2087 part takes no part in the routing, and the actual local part that is
2088 sent out in the RCPT command is always the original local part.
2089
2090
8e26e4bf
PH
2091Q0208: I can't get a lookup to work in a domain list. I'm trying this:
2092
2093==> domainlist local_domains = @:localhost:${lookup pgsql{SELECT ...
2094
2095A0208: Does the lookup return a colon separated list of domains? If not, you
2096 are using the wrong kind of lookup. The most common way of using a
2097 lookup in a domain list is something like this:
2098
2099==> domainlist local_domains = @:localhost:pgsql;SELECT ...
2100
2101 Using that syntax, if the query succeeds, the domain is considered to be
2102 in the list. The value that is returned is not relevant.
2103
2104
495ae4b0
PH
2105
21063. ROUTING TO REMOTE HOSTS
2107
2108Q0301: What do \*lowest numbered MX record points to local host*\ and \*remote
2109 host address is the local host*\ mean?
2110
2111A0301: They mean exactly what they say. Exim expected to route an address to a
2112 remote host, but the IP address it obtained from a router was for the
2113 local host. If you really do want to send over TCP/IP to the local host
2114 (to a different version of Exim or another MTA, for example), see Q0206.
2115
2116 More commonly, these errors arise when Exim thinks it is routing some
2117 foreign domain. For example, the router configuration causes Exim to
2118 look up the domain in the DNS, but when Exim examines the DNS output,
2119 either the lowest numbered MX record points at the local host, or there
2120 are no MX records, and the address record for the domain contains an
2121 IP address that belongs to the local host.
2122
2123 There has been a rash of instances of domains being deliberately set up
2124 with MX records pointing to \"localhost"\ (or other names with A records
2125 that specify 127.0.0.1), which causes this behaviour. You can use the
2126 \ignore_target_hosts\ option to get Exim to ignore these records. The
2127 default contiguration does this. For more discussion, see Q0319. For
2128 other cases:
2129
2130 (1) If the domain is meant to be handled as a local domain, there
2131 is a problem with the configuration, because it should not then have
2132 been looked up in the DNS. Check the \domains\ settings on your
2133 routers.
2134
2135 (2) If the domain is one for which the local host is providing a
2136 relaying service (called ``mail hubbing''), possibly as part of a
2137 firewall, you need to set up a router to tell Exim where to send
2138 messages addressed to this domain, because the DNS directs them to
2139 the local host. You should put a router like this one before the one
2140 that does DNS lookups:
2141
2142==> hubbed_hosts:
2143 driver = manualroute
2144 transport = remote_smtp
2145 route_list = see discussion below
2146
2147 The contents of the \route_list\ option depend on how many hosts you
2148 are hubbing for, and how their names are related to the domain name.
2149 Suppose the local host is a firewall, and all the domains in
2150 \(*.foo.bar)\ have MX records pointing to it, and each domain
2151 corresponds to a host of the same name. Then the setting could be
2152
2153==> route_list = *.foo.bar $domain
2154
2155 If there isn't a convenient relationship between the domain names
2156 and the host names, you either have to list each domain separately,
2157 or use a lookup expansion to look up the host from the domain, or
2158 put the routing information in a file and use the \route_data\
2159 option with a lookup expansion.
2160
2161 (3) If neither (1) nor (2) is the case, the lowest numbered MX record or
2162 the address record for the domain should not be pointing to your
2163 host. You should arrange to get the DNS mended.
2164
2165
2166Q0302: Why does Exim say \*all relevant MX records point to non-existent hosts*\
2167 when MX records point to IP addresses?
2168
2169A0302: MX records cannot point to IP addresses. They are defined to point to
2170 host names, so Exim always interprets them that way. (An IP address is a
2171 syntactically valid host name.) The DNS for the domain you are having
2172 problems with is misconfigured.
2173
2174 However, it appears that more and more DNS zones are breaking the rules
2175 and putting IP addresses on the RHS of MX records. Exim follows the
2176 rules and rejects this, but other MTAs do support it, so the
2177 \allow_mx_to_ip\ was regretfully added at release 3.14 to permit this
2178 heinous activity.
2179
2180
2181Q0303: How do I configure Exim to send all messages to a central server? I
2182 don't want to do any local deliveries at all on this host.
2183
2184A0303: Use this as your first and only router:
2185
2186==> send_to_gateway:
2187 driver = manualroute
2188 transport = remote_smtp
2189 route_list = * central.server.host
2190
2191
2192Q0304: How do I configure Exim to send all non-local mail to a gateway host?
2193
2194A0304: Replace the \%dnslookup%\ router in the default configuration with the
2195 following:
2196
2197==> send_to_gateway:
2198 driver = manualroute
2199 domains = !+local_domains
2200 transport = remote_smtp
2201 route_list = * gate.way.host
2202
2203 If there are several hosts you can send to, you can specify them as a
2204 colon-separated list.
2205
2206
2207Q0305: How can I arrange for mail on my local network to be delivered directly
2208 to the relevant hosts, but all other mail to be sent to my ISP's mail
2209 server? The local hosts are all DNS-registered and behave like normal
2210 Internet hosts.
2211
2212A0305: Set up a first router to pick off all the domains for your local
2213 network. There are several ways you might do this. For example
2214
2215==> local_network:
2216 driver = dnslookup
2217 transport = remote_smtp
2218 domains = *.mydomain.com
2219
2220 This does a perfectly conventional DNS routing operation, but only for
2221 the domains that match \(*.mydomain.com)\. Follow this with a `smart
2222 host' router:
2223
2224==> internet:
2225 driver = manualroute
2226 domains = !+local_domains
2227 transport = remote_smtp
2228 route_list = * mail.isp.net
2229
2230 This routes any other non-local domains to the smart host.
2231
2232
2233Q0306: How do I configure Exim to send all non-local mail to a central server
2234 if it cannot be immediately delivered by my host? I don't want to have
2235 queued mail waiting on my host.
2236
2237A0306: Add to the \%remote_smtp%\ transport the following:
2238
2239==> fallback_hosts = central.server.name(s)
2240
2241 If there are several names, they must be separated by colons.
2242
2243
2244Q0307: The \route_list\ setting \"^foo$:^bar$ $domain"\ in a \%manualroute%\
2245 router does not work.
2246
2247A0307: The first thing in a \route_list\ item is a single pattern, not a list of
2248 patterns. You need to write that as \"^(foo|bar)$ $domain"\.
2249 Alternatively, you could use several items and write
2250
2251==> route_list = foo $domain; bar $domain
2252
2253 Note the semicolon separator. This is because the second thing in each
8e26e4bf 2254 item can itself be a colon-separated list of hosts.
495ae4b0
PH
2255
2256
2257Q0308: I have a domain for which some local parts must be delivered locally,
2258 but the remainder are to be treated like any other remote addresses.
2259
2260A0308: One possible way of doing this is as follows: Assuming you are using a
2261 configuration that is similar to the default one, first exclude your
2262 domain from the first router by changing it to look like this:
2263
2264==> non_special_remote:
2265 driver = dnslookup
2266 domains = ! +local_domains : ! special.domain
2267 transport = remote_smtp
2268 ignore_target_hosts = 127.0.0.0/8
2269 no_more
2270
8e26e4bf 2271 Then add a second router to handle the local parts that are not to
495ae4b0
PH
2272 be delivered locally:
2273
2274==> special_remote:
2275 driver = dnslookup
2276 domains = special.domain
2277 local_parts = ! lsearch;/list/of/special/localparts
2278 transport = remote_smtp
2279 ignore_target_hosts = 127.0.0.0/8
2280 no_more
2281
2282 The remaining local parts will fall through to the remaining routers,
2283 which can delivery them locally.
2284
2285
2286Q0309: How can I configure Exim on a firewall machine so that if mail arrives
2287 addressed to a domain whose MX points to the firewall, it is forwarded
2288 to the internal mail server, without having to have a list of all the
2289 domains involved?
2290
2291A0309: As your first router, have the standard \%dnslookup%\ router from the
2292 default configuration, with the added option
2293
2294==> self = pass
2295
2296 This will handle all domains whose lowest numbered MX records do not
2297 point to your host. Because of the \no_more\ setting, if it encounters
2298 an unknown domain, routing will fail. However, if it hits a domain whose
2299 lowest numbered MX points to your host, the \self\ option comes into
2300 play, and overrides \no_more\. The \"pass"\ setting causes it to pass
2301 the address on to the next router. (The default causes it to generate an
2302 error.)
2303
2304 The only non-local domains that reach the second router are those with
2305 MX records pointing to the local host. Set it up to send them to the
2306 internal mail server like this:
2307
2308==> internal:
2309 driver = manualroute
2310 domains = ! +local_domains
2311 transport = remote_smtp
2312 route_list = * internal.server
2313
2314
2315Q0310: If a DNS lookup returns no MX records why doesn't Exim just bin the
2316 message?
2317
2318A0310: If a DNS lookup returns no MXs, Exim looks for an address record, in
2319 accordance with the rules that are defined in the RFCs. If you want to
2320 break the rules, you can set \mx_domains\ in the \%dnslookup%\ router, but
2321 you will cut yourself off from those sites (and there still seem to be
2322 plenty) who do not set up MX records.
2323
2324
2325Q0311: When a DNS lookup for MX records fails to complete, why doesn't Exim
2326 send the messsage to the host defined by the A record?
2327
2328A0311: The RFCs are quite clear on this. Only if it is known that there are no
2329 MX records is an MTA allowed to make use of the A record. When an MX
2330 lookup fails to complete, Exim does not know whether there are any MX
2331 records or not. There seem to be some name servers (or some
2332 configurations of some name servers) that give a ``server fail'' error when
2333 asked for a non-existent MX record. Exim uses standard resolver calls,
2334 which unfortunately do not distinguish between this case and a timeout,
2335 so all Exim can do is try again later.
2336
2337
2338Q0312: Is it possible to use a conditional expression for the host item in a
2339 \route_list\ for \%manualroute%\ router? I tried the following, but it
2340 doesn't work:
2341
2342==> route_list = * ${if match{$header_from:}{\N.*\.usa\.net$\N} \
2343 {<smarthost1>}{<smarthost2>}
2344
2345A0312: The problem is that the second item in \route_list\ contains white
2346 space, which means that it gets terminated prematurely. To avoid this,
2347 you must put the second item in quotes:
2348
2349==> route_list = * "${if match{$header_from:}{\N.*\.usa\.net$\N} \
2350 {<smarthost1>}{<smarthost2>}}"
2351
2352
2353Q0313: I send all external mail to a smart host, but this means that bad
2354 addresses also get passed to the smart host. Can I avoid this?
2355
2356A0313: Assuming you have DNS availability, set up a conventional \%dnslookup%\
2357 router to do the routing, but in the \%remote_smtp%\ transport set this:
2358
2359==> hosts = your.smart.host
2360 hosts_override
2361
2362 This will override the hosts that the router finds so that everything
2363 goes to the smart host, but any non-existent domains will be failed by
2364 the router.
2365
2366
2367Q0314: I have a really annoying intermittent problem where attempts to mail to
2368 valid sites are rejected with \*unknown mail domain*\. This only happens a
2369 few times a day and there is no particular pattern to the sites it
2370 rejects. If I try to lookup the same domain a few minutes later then it
2371 is OK.
2372
2373A0314: This is almost certainly a problem with the DNS resolver or the the
2374 domain's name servers.
2375
2376 (1) Have you linked Exim against the newest DNS resolver library that
2377 comes with Bind? If you are using SunOS4 that may be your problem, as
2378 the resolver that comes with that OS is known to be buggy and to give
2379 intermittent false negatives.
2380
2381 (2) Effects like this are sometimes seen if a domain's name servers get
2382 out of step with each other.
2383
2384
2385Q0315: I'd like route all mail with addresses that can't be resolved (the DNS
2386 lookup times out) to a relay machine.
2387
2388A0315: Set \pass_on_timeout\ on your \%dnslookup%\ router, and add below it a
2389 \%manualroute%\ router that routes all relevant domains to the relay.
2390
2391
2392Q0316: I would like to forward all incoming email for a particular domain to
2393 another host via SMTP. Whereabouts would I configure that?
2394
2395A0316: Use this as your first router:
2396
2397==> special:
2398 driver = manualroute
2399 transport = remote_smtp
2400 route_list = the.particular.domain the.other.host
2401
2402 You will also need to adjust the ACL for incoming SMTP so that this
2403 domain is accepted for relaying. If you are using the default
2404 configuration, there is a domain list called \relay_domains\ that is
2405 set up for this.
2406
2407
2408Q0317: What I'd like to do is have alternative smart hosts, where the one to be
2409 used is determined by which ISP I'm connected to.
2410
2411A0317: The simplest way to do this is to arrange for the name of the smart host
2412 du jour to be placed in a file when you connect, say \(/etc/smarthost)\.
2413 Then you can read this file from a \%manualroute%\ router like this:
2414
2415==> smarthost:
2416 driver = manualroute
2417 transport = remote_smtp
2418 route_list = * ${readfile{/etc/smarthost}{}}
2419
2420 The second argument of the \"readfile"\ item is a string that replaces
2421 any newline characters in the file (in this case, with nothing).
2422 By keeping the data out of the main configuration file, you avoid having
2423 to HUP the daemon when it changes.
2424
2425
2426Q0318: Exim won't route to a host with no MX record.
2427
2428A0318: More than one thing may cause this.
2429
2430 (1) Are you sure there really is no MX record? Sometimes a typo results
2431 in a malformed MX record in the zone file, in which case some name
2432 servers give a SERVFAIL error rather than NXDOMAIN. Exim has to treat
2433 this as a temporary error, so it can't go on to look for address records.
2434 You can check for this state using one of the DNS interrogation commands,
2435 such as \(nslookup)\, \(host)\, or \(dig)\.
2436
2437 (2) Is there a wildcard MX record for \(your)\ domain? Is the
2438 \search_parents\ option on in your \%dnslookup%\ router? If the answer to
2439 both these questions is ``yes'', that is the cause of the problem. When
2440 the DNS resolver fails to find the MX record, it tries adding on your
2441 domain if \search_parents\ is true, and thereby finds your wildcard MX
2442 record. For example:
2443
2444 . There is a wildcard MX record for \(*.a.b.c)\.
2445
2446 . There is a host called \(x.y.z)\ that has an A record and no MX record.
2447
2448 . Somebody on the host \(m.a.b.c)\ domain tries to mail to \(user@x.y.z)\.
2449
2450 . Exim calls the DNS to look for an MX record for \(x.y.z)\.
2451
2452 . The DNS doesn't find any MX record. Because \search_parents\ is true,
2453 it then tries searching the current host's parent domain, so it
2454 looks for \(x.y.z.a.b.c)\ and picks up the wildcard MX record.
2455
2456 Setting \search_parents\ false makes this case work while retaining the
2457 wildcard MX record. However, anybody on the host \(m.a.b.c)\ who mails to
2458 \(user@n.a)\ (expecting it to go to \(user@n.a.b.c)\) now has a problem. The
2459 \widen_domains\ option of the \%dnslookup%\ router may be helpful in this
2460 circumstance.
2461
2462
2463Q0319: I have some mails on my queues that are sticking around longer than
2464 the retry time indicates they should. They are all getting frozen
2465 because some remote admin has set their MX record to 127.0.0.1.
2466
2467A0319: The admin in question is an idiot. Exim will always freeze such messages
2468 because they are apparently routed to the local host. To bounce these
2469 messages immediately, set
2470
2471==> ignore_target_hosts = 127.0.0.1
2472
2473 on the \%dnslookup%\ router. This causes Exim to completely ignore any hosts
2474 with that IP address. In fact, there are quite a number of IP addresses
2475 that should never be used. Here is a suggested configuration list for
2476 the IPv4 ones:
2477
2478==> # Don't allow domains whose single MX (or A) record is a
2479 # "special-use IPv4 address", as listed in RFC 3330.
2480 ignore_target_hosts = \
f0884f39
PH
2481 # Hosts on "this network"; RFC 1700 (page 4) states that these
2482 # are only allowed as source addresses
2483 0.0.0.0/8 : \
2484 # Private networks, RFC 1918
2485 10.0.0.0/8 : 172.16.0.0/12 : 192.168.0.0/16 : \
2486 # Internet host loopback address, RFC 1700 (page 5)
2487 127.0.0.0/8 : \
2488 # "Link local" block
2489 169.254.0.0/16 : \
2490 # "TEST-NET" - should not appear on the public Internet
2491 192.0.2.0/24 : \
2492 # 6to4 relay anycast addresses, RFC 3068
2493 192.88.99.0/24 : \
2494 # Network interconnect device benchmark testing, RFC 2544
2495 198.18.0.0/15 : \
2496 # Multicast addresses, RFC 3171
2497 224.0.0.0/4 : \
2498 # Reserved for future use, RFC 1700 (page 4)
2499 240.0.0.0/4
495ae4b0
PH
2500
2501
2502Q0320: How can I arrange for all mail to \*user@some.domain*\ to be forwarded
2503 to \*user@other.domain*\?
2504
2505A0320: Put this as your first router:
2506
2507==> forward:
2508 driver = redirect
2509 domains = some.domain
2510 data = ${quote:$local_part}@other.domain
2511
2512
2513Q0321: How can I tell an Exim router to use only IPv4 or only IPv6 addresses
2514 when it finds both types in the DNS?
2515
2516A0321: You can do this by making it ignore the addresses you don't want. This
2517 example ignores all IPv6 addresses and all IPv4 addresses in the 127
2518 network:
2519
2520==> ignore_target_hosts = <; 0000::0000/0 ; 127.0.0.0/8
2521
2522 To ignore all IPv4 addresses, use
2523
2524==> ignore_target_hosts = 0.0.0.0/0
2525
2526 See Q0319 for a general discussion of \ignore_target_hosts\.
2527
2528
2529Q0322: How can I reroute all messages bound for 192.168.10.0 and 10.0.0.0 to
2530 a specific mail server?
2531
2532A0322: That is an odd requirement. However, there is an obscure feature in
2533 Exim, originally implemented for packet radio people, that perhaps can
2534 help. Check out the \translate_ip_address\ generic router option.
2535
2536
2537
25384. ROUTING FOR LOCAL DELIVERY
2539
2540Q0401: I need to have any mail for \(virt.dom.ain)\ that doesn't match one of the
2541 aliases in \(/usr/lib/aliases.virt)\ delivered to a particular address, for
2542 example, \(postmaster@virt.dom.ain)\.
2543
2544A0401: Adding an asterisk to a search type causes Exim to look up ``*'' when the
2545 normal lookup fails. So if your aliasing router is something like this:
2546
2547==> virtual:
2548 driver = redirect
2549 domains = virt.dom.ain
2550 data = ${lookup{$local_part}lsearch{/usr/lib/aliases.virt}}
2551 no_more
2552
2553 you should change \"lsearch"\ to \"lsearch*"\, and put this in the alias
2554 file:
2555
2556==> *: postmaster@virt.dom.ain
2557
2558 This solution has the feature that if there are several unknown
2559 addresses in the same message, only one copy gets sent to the
2560 postmaster, because of Exim's normal de-duplication rules.
2561
2562 NOTE: This solution works only if there is also an entry for \(postmaster)\
2563 in the alias file, ultimately resolving to an address that is not in
2564 \(virt.dom.ain)\. See also Q0434.
2565
2566
2567Q0402: How do I arrange for all incoming email for \(*@some.domain)\ to go into one
2568 pop3 mail account? The customer doesn't want to add a list of specific
2569 local parts to the system.
2570
2571A0402: Set up a special transport that writes to the mailbox like this:
2572
2573==> special_transport:
2574 driver = appendfile
2575 file = /pop/mailbox
2576 envelope_to_add
2577 return_path_add
2578 delivery_date_add
2579 user = exim
2580
2581 The file will be written as the user \"exim"\. Then arrange to route all
2582 mail for that domain to that transport, with a router like this:
2583
2584==> special_router:
2585 driver = accept
2586 domains = some.domain
2587 transport = special_transport
2588
2589
2590Q0403: How do I configure Exim to send messages for unknown local users to a
2591 central server?
2592
2593A0403: Assuming you are using something like the default configuration, where
2594 local users are processed by the later routers, you should add the
2595 following router at the end:
2596
2597==> unknown:
2598 driver = manualroute
2599 transport = remote_smtp
2600 route_list = * server.host.name
2601 no_verify
2602
2603 However, you should if possible try to verify that the user is known on
2604 the central server before accepting the message in the first place. This
2605 can be done by making use of Exim's ``call forward'' facility.
2606
2607
2608Q0404: How can I arrange for messages submitted by (for example) Majordomo to
2609 be handled specially?
2610
2611A0404: You can use the \condition\ option on a router, with a setting such as
2612
2613==> condition = ${if and {{eq {$sender_host_address}{}} \
2614 {eq {$sender_ident}{majordom}}} {yes}{no}}
2615
2616 This first tests for a locally-submitted message, by ensuring there is
2617 no sending host address, and then it checks the identity of the user
2618 that ran the submitting process.
2619
2620
2621Q0405: On a host that accepts mail for several domains, do I have to use fully
2622 qualified addresses in \(/etc/aliases)\ or do I have to set up an alias
2623 file for each domain?
2624
2625A0405: You can do it either way. The default aliasing router contains this line:
2626
2627==> data = ${lookup{$local_part}lsearch{/etc/aliases}}
2628
2629 which is what does the actual lookup. To make it look up the complete
2630 address instead of just the local part, use
2631
2632==> data = ${lookup{$local_part@$domain}lsearch{/etc/aliases}}
2633
2634 If you want to use a separate file for each domain, use
2635
2636==> data = ${lookup{$local_part}lsearch{/etc/aliases/$domain}}
2637
2638
2639Q0406: Some of my users are using the \(.forward)\ to pipe to a shell command which
2640 appends to the user's INBOX. How can I forbid this?
2641
2642A0406: If you allow your users to run shells in pipes, you cannot control which
2643 commands they run or which files they write to. However, you should point
2644 out to them that writing to an INBOX by arbitrary commands is not
2645 interlocked with the MTA and MUAs, and is liable to mess up the contents
2646 of the file.
2647
2648 If a user simply wants to choose a specific file for the delivery of
2649 messages, this can be done by putting a file name in a \(.forward)\ file
2650 rather than using a pipe, or by using the \"save"\ command in an Exim
2651 filter file.
2652
2653 You can set \forbid_pipe\ on the router, but that will prevent them from
2654 running any pipe commands at all. Alternatively, you can restrict which
2655 commands they may run in their pipes by setting the \allow_commands\
2656 and/or \restrict_to_path\ options in the \%address_pipe%\ transport.
2657
2658
2659Q0407: How can I arrange for a default value when using a query-style lookup
2660 such as LDAP or NIS+ to handle aliases?
2661
2662A0407: Use a second query in the failure part of the original lookup, like
2663 this:
2664
2665==> data = ${lookup ldap\
2666 {ldap://x.y.z/l=yvr?aliasaddress?sub?(&(mail=$local_part@$domain))}\
2667 {$value}\
2668 {\
2669 ${lookup ldap \
2670 {ldap://x.y.z/l=yvr?aliasaddress?sub?(&(mail=default@$domain))}}\
2671 }}
2672
2673 Of course, if the default is a fixed value you can just include it
2674 directly.
2675
2676
2677Q0408: If I don't fully qualify the addresses in a virtual domain's alias file
2678 then mail to aliases which also match the local domain get delivered to
2679 the local domain.
2680
2681A0408: Set the \qualify_preserve_domain\ option on the \%redirect%\ router.
2682
2683
2684Q0409: I want mail for any local part at certain virtual domains to go
2685 to a single address for each domain.
2686
2687A0409: One way to to this is
2688
2689==> virtual:
2690 driver = redirect
2691 data = ${lookup{$domain}lsearch{/etc/virtual}}
2692
2693 The \(/etc/virtual)\ file contains a list of domains and the addresses to
2694 which their mail should be sent. For example:
2695
2696==> domain1: postmaster@some.where.else
2697 domain2: joe@xyz.plc
2698
2699 If the number of domains is large, using a DBM or cdb file would be more
2700 efficient. If the lookup fails to find the domain in the file, the value
2701 of the \data\ option is empty, causing the router to decline.
2702
2703
2704Q0410: How can I make Exim look in the alias NIS map instead of \(/etc/aliases)\?
2705
2706A0410: The default configuration does not use NIS (many hosts don't run it).
2707 You need to change this line in the \%system_aliases%\ router:
2708
2709==> data = ${lookup{$local_part}lsearch{/etc/aliases}}
2710
2711 Change it to
2712
2713==> data = ${lookup{$local_part}nis{mail.aliases}}
2714
2715 If you want to use \(/etc/aliases)\ as well as NIS, put this router (with
2716 a different name) before or after the default one, depending on which
2717 data source you want to take precedence.
2718
2719
2720Q0411: Why will Exim deliver a message locally to any username that is longer
2721 than 8 characters as long as the first 8 characters match one of the
2722 local usernames?
2723
2724A0411: The problem is in your operating system. Exim just calls the \^^getpwnam()^^\
2725 function to test a local part for being a local login name. It does not
2726 presume to guess the maximum length of user name for the underlying
2727 operating system. Many operating systems correctly reject names that are
2728 longer than the maximum length; yours is apparently deficient in this
2729 regard. To cope with such systems, Exim has an option called
2730 \max_user_name_length\ which you can set to the maximum allowed length.
2731
2732
2733Q0412: Why am I seeing the error \*bad mode (100664) for /home/test/.forward*\?
2734 I've looked through the documentation but can't see anything to suggest
2735 that Exim has to do anything other than read the \(.forward)\ file.
2736
2737A0412: For security, Exim checks for mode bits that shouldn't be set, by
2738 default 022. You can change this by setting the \modemask\ option of the
2739 \%redirect%\ router that is handling \(.forward)\ files.
2740
2741
2742Q0413: When a user's \(.forward)\ file is syntactially invalid, Exim defers
2743 delivery of all messages to that user, which sometimes include the
2744 user's own test messages. Can it be told to ignore the \(.forward)\ file
2745 and/or inform the user of the error?
2746
2747A0413: Setting \skip_syntax_errors\ on the redirect router causes syntax
2748 errors to be skipped. When dealing with users' \(.forward)\ files it is best
2749 to combine this with a setting of \syntax_errors_to\ in order to send
2750 a message about the error to the user. However, to avoid an infinite
2751 cascade of messages, you have to be able to send to an address that
2752 bypasses \(.forward)\ file processing. This can be done by including a
2753 router like this one
2754
2755==> real_localuser:
2756 driver = accept
2757 check_local_user
2758 transport = local_delivery
90af77f4 2759 local_part_prefix = real-
495ae4b0
PH
2760
2761 before the \%redirect%\ router that handles \(.forward)\ files. This will
2762 do an ordinary local delivery without \(.forward)\ processing, if the
2763 local part is prefixed by \"real-"\. You can then set something like
2764 the following options on the \%redirect%\ router:
2765
2766==> skip_syntax_errors
2767 syntax_errors_to = real-$local_part@$domain
2768 syntax_errors_text = "\
2769 This is an automatically generated message. An error has been \
2770 found\nin your .forward file. Details of the error are reported \
2771 below. While\nthis error persists, messages addressed to you will \
2772 get delivered into\nyour normal mailbox and you will receive a \
2773 copy of this message for\neach one."
2774
2775 A final tidying setting to go with this is a rewriting rule that changes
2776 \"real-username"\ into just \"username"\ in the headers of the message:
2777
2778==> \N^real-([^@]+)@your\.dom\.ain$\N $1@your.dom.ain h
2779
2780 This means that users won't ever see the \"real-"\ prefix, unless they
2781 look at the ::Envelope-To:: header.
2782
2783
2784Q0414: I have set \caseful_local_part\ on the routers that handle my local
2785 domain because my users have upper case letters in their login names,
2786 but incoming mail now has to use the correct case. Can I relax this
2787 somehow?
2788
2789A0414: If you really have to live with caseful user names but want incoming
2790 local parts to be caseless, then you have to maintain a file, indexed by
2791 the lower case forms, that gives the correct case for each login, like
2792 this:
2793
2794==> admin: Admin
2795 steven: Steven
2796 mcdonald: McDonald
2797 lamanch: LaManche
2798 ...
2799
2800 and at the start of the routers that handle your local domain, put one
2801 like this:
2802
2803==> set_case_router:
2804 driver = redirect
2805 data = ${lookup{${lc:$local_part}}lsearch{/the/file}}
2806 qualify_preserve_domain
2807
2808 For efficiency, you should also set the \redirect_router\ option to cause
2809 processing of the changed address to begin at the next router. If you
2810 are otherwise using the default configuration, the setting would be
2811
2812==> redirect_router = system_aliases
2813
2814 If there are lots of users, then a DBM or cdb file would be more
2815 efficient than a linear search. If you are handling several domains,
2816 you will have to extend this configuration to cope appropriately.
2817
2818
2819Q0415: Can I use my existing alias files and forward files as well as procmail
2820 and effectively drop in Exim in place of Sendmail ?
2821
2822A0415: Yes, as long as your alias and forward files don't assume that pipes are
2823 going to run under a shell. If they do, you either have to change them,
2824 or configure Exim to use a shell (which it doesn't by default).
2825
2826
2827Q0416: What is quickest way to set up Exim so any message sent to a
2828 non-existing user would bounce back with a different message, based
2829 on the name of non-existing user?
2830
2831A0416: Place this router last, so that it catches any local addresses that
2832 are not otherwise handled:
2833
2834==> non_exist:
2835 driver = accept
2836 transport = non_exist_reply
2837 no_verify
2838
2839 Then add the following transport to the transports section:
2840
2841==> non_exist_reply:
2842 driver = autoreply
2843 user = exim
2844 to = $sender_address
2845 subject = User does not exist
2846 text = You sent mail to $local_part. That's not a valid user here. \
2847 The subject was: $subject.
2848
2849 If you want to pick up a message from a file, you can use the \file\
2850 option (use \file_expand\ if you want its contents expanded).
2851
2852
2853Q0417: What do I need to do to make Exim handle \(/usr/ucb/vacation)\ processing
2854 automatically, so that people could just create a \(.vacation.msg)\ file in
2855 their home directory and not have to edit their \(.forward)\ file?
2856
2857A0417: Add a new router like this, immediately before the normal \%localuser%\
2858 router:
2859
2860==> vacation:
2861 driver = accept
2862 check_local_user
2863 require_files = $home/.vacation.msg
2864 transport = vacation_transport
2865 unseen
2866
2867 and a matching new transport like this:
2868
2869==> vacation_transport:
2870 driver = pipe
2871 command = /usr/ucb/vacation $local_part
2872
2873 However, some versions of \(/usr/ucb/vacation)\ do not work properly unless
2874 the DBM file(s) it uses are created in advance - it won't create them
2875 itself. You also need a way of removing them when the vacation is over.
2876
2877 Another possibility is to use a fixed filter file which is run whenever
2878 \(.vacation.msg)\ exists, for example:
2879
2880==> vacation:
2881 driver = redirect
2882 check_local_user
2883 require_files = $home/.vacation.msg
2884 file = /some/central/filter
2885 allow_filter
2886
2887 The filter file should use the \"if personal"\ check before sending mail,
2888 to avoid generating automatic responses to mailing lists. If sending a
2889 message is all that it does, this doesn't count as a ``significant''
2890 delivery, so the original message goes on to be delivered as normal.
2891
2892 Yet another possibility is to make use of Exim's \%autoreply%\ transport,
2893 and not use \(/usr/ucb/vacation)\ at all.
2894
2895
2896Q0418: I want to use a default entry in my alias file to handle unknown local
2897 parts, but it picks up the local parts that the aliases generate. For
2898 example, if the alias file is
2899
2900==> luke.skywalker: luke
2901 ls: luke
2902 *: postmaster
2903
2904 then messages addressed to \/luke.skywalker/\ end up at \/postmaster/\.
2905
2906A0418: The default mechanism works best with virtual domains, where the
2907 generated address is not in the same domain. If you just want to pick up
2908 all unknown local parts and send them to postmaster, an easier way to do
2909 it is to put this as your last router:
2910
2911==> unknown:
2912 driver = redirect
2913 data = postmaster
2914 no_verify
2915
2916 Another possibility is to put the redirect router for these aliases
2917 after all the other routers, so that local parts which are user names
2918 get picked off first. You will need to have two aliasing routers if
2919 there are some local parts (e.g. \/root/\) which are login names, but which
2920 you want to handle as aliases.
2921
2922
2923Q0419: I have some obsolete domains which people have been warned not to use
2924 any more. How can I arrange to delete any mail that is sent to them?
2925
2926A0419: To reject them at SMTP time, with a customized error message, place
2927 statments like this in the ACL:
2928
2929==> deny message = The domain $domain is obsolete
2930 domains = lsearch;/etc/exim/obsolete.domains
2931
2932 For messages that don't arrive over SMTP, you can use a router like
2933 this to bounce them:
2934
2935==> obsolete:
2936 driver = redirect
2937 domains = lsearch;/etc/exim/obsolete.domains
2938 allow_fail
2939 data = :fail: the domain $domain is obsolete
2940
2941 If you just want to throw away mail to those domains, accept them at
2942 SMTP time, and use a router like this:
2943
2944==> obsolete:
2945 domains = lsearch;/etc/exim/obsolete.domains
2946 data = :blackhole:
2947
2948
2949Q0420: How can I arrange that mail addressed to \(anything@something.mydomain.com)\
2950 gets delivered to \(something@mydomain.com)\?
2951
2952A0420: Set up a router like this:
2953
2954==> user_from_domain:
2955 driver = redirect
2956 data = ${if match{$domain}{\N^(.+)\.mydomain\.com$\N}\
2957 {$1@mydomain.com}}
2958
2959
2960Q0421: I can't get a regular expression to work in a \local_parts\ option on
2961 one of my routers.
2962
2963A0421: Have you remembered to protect any backslash and dollar characters in
2964 your regex from unwanted expansion? The easiest way is to use the
2965 \"@\N"\ facility, like this:
2966
2967==> local_parts = \N^0740\d{6}\N
2968
2969
2970Q0422: How can I arrange for all addresses in a group of domains \(*.example.com)\
2971 to share the same alias file? I have a number of such groups.
2972
2973A0422: For a single group you could just hard wire the file name into a router
2974 that had
2975
2976==> domains = *.example.com
2977
2978 set, to restrict it to the relevant domains. For a number of such groups
2979 you can create a file containing the domains, like this:
2980
2981==> *.example1.com example1.com
2982 *.example2.com example2.com
2983 ...
2984
2985 Then create a router like this
2986
2987==> domain_aliases:
2988 driver = redirect
2989 domains = partial-lsearch;/that/file
2990 data = ${lookup{$local_part}lsearch*{/etc/aliases.d/$domain_data}}
2991
2992 The variable \$domain_data$\ contains the data that was looked up when the
2993 \domains\ option was matched, i.e. \"example1.com"\, \"example2.com"\, etc.
2994 in this case.
2995
2996
2997Q0423: Some of our users have no home directories; the field in the password
2998 file contains \(/no/home/dir)\. This causes the error \*failed to stat
2999 /no/home/dir (No such file or directory)*\ when Exim tries to look for a
3000 \(.forward file)\, and the delivery is deferred.
3001
3002A0423: There are two issues involved here:
3003
3004 (1) With the default configuration, you are asking Exim to check for a
3005 \(.forward)\ file in the user's home directory. If no file is found,
3006 Exim tries to \^^stat()^^\ the home directory. This is so that it will
3007 notice a missing NFS home directory, and not treat it as if the
3008 \(.forward)\ file did not exist. This \^^stat()^^\ is failing when the
3009 home directory really doesn't exist. You should arrange for the
3010 \%userforward%\ router not to run for these special users, by adding
3011 this line:
3012
3013==> condition = ${if eq {$home}{/no/home/dir}{no}{yes}}
3014
3015 (2) If you use \check_local_user\ on another router to route to a local
3016 transport (again, this is what is in the default configuration), you
3017 will also have to specify a current directory for the transport, because
3018 by default it makes the home directory current. This is easily done by
3019 adding
3020
3021==> current_directory = /
3022
3023 to the transport or
3024
3025==> transport_current_directory = /
3026
3027 to the router. Or you can add \home_directory\ to the transport, because
3028 the current directory defaults to the home directory.
3029
3030
3031Q0424: How can I disable Exim's de-duplication features? I want it to do two
3032 deliveries if two different aliases expand to the same address.
3033
3034A0424: This is not possible. Duplication has other ramifications other than
3035 just (in)convenience. Consider:
3036
3037 . Message is addressed to A and to B.
3038
3039 . Both A and B are aliased to C.
3040
3041 . Without de-duplication, two deliveries to C are scheduled.
3042
3043 . One delivery happens, Exim records that it has delivered the message
3044 to C.
3045
3046 . The next delivery fails (C's mailbox is over quota, say).
3047
3048 Next time round, Exim wants to know if it has already delivered to C or
3049 not, before scheduling a new delivery. Has it? Obviously, if duplicate
3050 deliveries are supported, it has to remember not only that it has
3051 delivered to C but also the ``history'' of how that delivery happened - in
3052 effect an ancestry list back to the original envelope address. This it
3053 does not do, and changing it to work in that way would be a lot of work
3054 and a big upheaval.
3055
3056 The best way to get duplicate deliveries if you want them is not to use
3057 aliases, but to route the addresses directly to a transport, e.g.
3058
3059==> duplicates:
3060 driver = accept
3061 local_parts = lsearch;/etc/list/of/special/local/parts
3062 transport = local_delivery
3063 user = exim
3064
3065
3066Q0425: My users' mailboxes are distributed between several servers according to
3067 the first letter of the user name. All the servers receive incoming mail
3068 at random. I would like to have the same configuration file for all the
3069 servers, which does local delivery for the mailboxes it holds, and sends
3070 other addresses to the correct other server. Is this possible?
3071
3072A0425: It is easiest if you arrange for all the users to have password entries
3073 on all the servers. This means that non-existent users can be detected
3074 at the first server they reach. Set up a file containing a mapping from
3075 the first letter of the user names to the servers where their mailboxes
3076 are held. For example:
3077
3078==> a: server1
3079 b: server1
3080 c: server2
3081 ...
3082
3083 Before the normal \%localuser%\ router, place the following router:
3084
3085==> mailbox_host:
3086 driver = manualroute
3087 check_local_user
3088 transport = remote_smtp
3089 route_list = * ${lookup{${substr_0_1:$local_part}}lsearch{/etc/mapfile}}
3090 self = pass
3091
3092 This router checks for a local account, then looks up the host from the
3093 first character of the local part. If the host is not the local host,
3094 the address is routed to the \%remote_smtp%\ transport, and sent to the
3095 correct host. If the host is the local host, the \self\ option causes
3096 the router to pass the address to the next router, which does a local
3097 delivery.
3098
3099 The router is skipped for local parts that are not the names of local
3100 users, and so these addresses fail.
3101
3102
3103Q0426: One of the things I want to set up is for \(anything@onedomain)\ to forward
3104 to \(anything@anotherdomain)\. I tried adding \($local_part@anotherdomain)\ to
3105 my aliases but it did not expand - it sent it to that literal address.
3106
3107A0426: If you want to do it that way, you can use the \"expand"\ operator on
3108 the lookup used in the data option of the redirect router. For example:
3109
3110==> data = ${expand:${lookup{$local_part}lsearch*{/etc/aliases}}}
3111
3112 Another approach is to use a router like this:
3113
3114==> forwarddomain:
3115 driver = redirect
3116 domains = onedomain
3117 data = $local_part@anotherdomain
3118
3119 The value of \data\ can, of course, be more complicated, involving
3120 lookups etc. if you have lots of different cases.
3121
3122
3123Q0427: How can I have an address looked up in two different alias files, and
3124 delivered to all the addresses that are found?
3125
3126A0427: Use a router like this:
3127
3128==> multi_aliases:
3129 driver = redirect
3130 data = ${lookup{$local_part}lsearch{/etc/aliases1}\
3131 {$value${lookup{$local_part}lsearch{/etc/aliases2}{,$value}}}\
3132 {${lookup{$local_part}lsearch{/etc/aliases2}{$value}fail}}}\
3133
3134 If the first lookup succeeds, the result is its data, followed by the
3135 data from the second lookup, if any, separated by a comma. If the first
3136 lookup fails, the result is the data from the third lookup (which also
3137 looks in the second file), but if this also fails, the entire expansion
3138 is forced to fail, thereby causing the router to decline.
3139
3140 Another approach is to use two routers, with the first re-generating the
3141 original local part when it succeeds. This won't get processed by the
3142 same router again. For example:
3143
3144==> multi_aliases1:
3145 driver = redirect
3146 data = ${lookup{$local_part}lsearch{/etc/aliases1}{$value,$local_part}}
3147
3148==> multi_aliases2:
3149 data = ${lookup{$local_part}lsearch{/etc/aliases2}}
3150
3151 This scales more easily to three or more alias files.
3152
3153
3154Q0428: I've converted from Sendmail, and I notice that Exim doesn't make use
3155 of the \"owner-"\ entries in my alias file to change the sender address in
3156 outgoing messages to a mailing list.
3157
3158A0428: If you have an alias file with entries like this:
3159
3160==> somelist: a@b, c@d, ...
3161 owner-somelist: postmaster
3162
3163 Sendmail assumes that the second entry specifies a new sender address
3164 for the first. Exim does not make this assumption. However, you can make
3165 it take the same action, by adding
3166
3167==> errors_to = owner-$local_part@whatever.domain
3168
3169 to the configuration for your aliasing router. This is fail-safe,
3170 because Exim verifies a new sender address before using it. Thus, the
3171 change of sender address occurs only when the owner entry exists.
3172
3173
3174Q0429: I would like to deliver mail addressed to a given domain to local
3175 mailboxes, but also to generate messages to the envelope senders.
3176
3177A0429: You can do this with an ``unseen'' router and an \%autoreply%\ transport,
3178 along the following lines:
3179
3180==> # Router
3181 auto_warning_r:
3182 driver = accept
3183 check_local_user
3184 domains = <domains you want to do this for>
3185 condition = ${if eq{$sender_address}{}{no}{yes}}
3186 transport = warning_t
3187 no_verify
3188 unseen
3189
3190 Place this router immediately before the normal \%localuser%\ router. The
3191 \unseen\ option means that the address is still passed on to the next
3192 router. The transport is configured like this:
3193
3194==> # Transport
3195 warning_t:
3196 driver = autoreply
3197 file = /usr/local/mail/warning.txt
3198 file_expand
3199 from = postmaster@your.domain
3200 to = $sender_address
3201 user = exim
3202 subject = Re: Your mail to $local_part@$domain
3203
3204 Note the use of the \condition\ option to avoid attempting to send a
3205 message when there is no sender (that is, when the incoming message is a
3206 bounce message). You can of course extend this to include other
3207 conditions. If you want to log the sending of messages, you can add
3208
3209==> log = /some/file
3210
3211 to the transport and also make use of the \once\ option if you want to
3212 send only one message to each sender.
3213
3214
3215Q0430: Whenever Exim tries to route a local address, it gives a permission
3216 denied error for the \(.forward)\ file, like this:
3217
3218==> 1998-08-10 16:55:32 0z5y2W-0000B8-00 == xxxx@yyy.zzz <xxxx@yyy.zz>
3219 D=userforward defer (-1): failed to open /home/xxxx/.forward
3220 (userforward router): Permission denied (euid=1234 egid=101)
3221
3222A0430: Have you remembered to make Exim setuid \/root/\?
3223
3224
3225Q0431: How do I configure Exim to allow arbitrary extensions in local parts, of
3226 the form \/+extension/\?
3227
3228A0431: Add this pre-condition to the relevant router:
3229
3230==> local_part_suffix = +*
3231
3232 If you want the extensions to be optional, also add the option
3233
3234==> local_part_suffix_optional
3235
3236 When the router runs, \$local_part$\ contains the local part with the
3237 extension removed, and the extension (if any) is in \$local_part_suffix$\.
3238 If you have set \check_local_user\, the test is carried out after the
3239 extension is removed.
3240
3241
3242Q0432: I use NIS for my user data. How can I stop Exim rejecting mail when my
3243 NIS servers are being restarted?
3244
3245A0432: Exim doesn't know that you are using NIS; it just calls the \^^getpwnam()^^\
3246 function, which is routed by nsswitch. Unfortunately, \^^getpwnam()^^\
3247 was never designed to be routed through NIS, and it returns NULL if the
3248 entry is not found or if the connection to the NIS server fails. This
3249 means that Exim cannot tell the difference between ``no such user'' and
3250 ``NIS is down''.
3251
3252 Crutches to help with this problem are \finduser_retries\ in Exim, and
3253 \^nscd^\ on the Unix side, but they are not perfect, and mail can still
3254 be lost. However, Nico Erfurth pointed out that you can create a router
3255 for Exim that tests for the availability of NIS, and force a defer if
3256 NIS is not running:
3257
3258==> check_nis:
3259 driver = redirect
3260 data = ${lookup {$local_part} nis {passwd}{}}
3261
3262 This should be placed before any router that makes any use of NIS,
3263 typically at the start of your local routers. How does it work? If
3264 your NIS server is reachable, the lookup will take place, and whether it
8e26e4bf 3265 succeeds or fails, the result is an empty string. This causes the
495ae4b0
PH
3266 router to decline, and the address is passed to the following routers.
3267 If your NIS server is down, the lookup defers, and this causes the
3268 router to defer. A verification of an incoming address gets a temporary
3269 rejection, and a delivery is deferred till later.
3270
3271
8e26e4bf
PH
3272Q0433: How can I arrange for a single address to be processed by both
3273 \%redirect%\ and \%accept%\?
495ae4b0
PH
3274
3275A0433: Check out the \unseen\ option.
3276
3277
3278Q0434: How can I redirect all local parts that are not in my system aliases to
3279 a single address? I tried using an asterisk in the system alias file
8e26e4bf 3280 with an \"lsearch*"\ lookup, but that sent all messages to the
495ae4b0
PH
3281 default address.
3282
3283A0434: If your alias file generates addresses in the local domain, they are
3284 also processed as a potential aliases. For example, suppose this is your
3285 alias file:
3286
3287==> caesar: jc
3288 anthony: ma
3289 *: brutus
3290
3291 The local part \/caesar/\ is aliased to \/jc/\, but that address is then
3292 reprocessed by the routers. As the address is in the local domain, the
3293 alias file is again consulted, and this time the default matches. In
3294 fact after the second aliasing, \/brutus/\ is also processed again from
3295 the start, and is aliased to itself. However, this happens only once,
3296 because the next time, Exim notices that the aliasing router has already
3297 processed \/brutus/\, so the router is skipped in order to avoid
3298 looping.
3299
3300 There are several ways of solving this problem; which one you use
3301 depends on your aliasing data.
3302
3303 (1) If the result of aliasing is always a local user name, that is,
3304 aliasing never generates another alias, you can use the
3305 \redirect_router\ option on the router to specify that processing
3306 the generated addresses must start at the next router. For example:
3307
3308==> redirect_router = userforward
3309
3310 assuming that the next router is called \%userforward%\. This
3311 ensures that there is at most one pass through the aliasing router.
3312
3313 (2) If you cannot rely on aliases generating non-aliases, it is often
3314 easier not to use a default alias, but instead to place a router
3315 such as the one below after all the other local routers (for the
3316 relevant domains):
3317
3318==> catch_unknown:
3319 driver = redirect
3320 domains = ...
3321 data = brutus@$domain
3322
3323 Note that the default aliasing technique works more successfully for
3324 virtual domains (see Q0401) because the generated address for the
3325 default is not usually in the same virtual domain as the incoming
3326 address.
3327
3328
3329Q0435: My alias file contains fully qualified addresses as keys, and some
3330 wildcard domains in the form @foo.bar. Can Exim handle these?
3331
3332A0435: You can handle fully qualified addresses with this router:
3333
3334==> qualified_aliases:
3335 driver = redirect
3336 data = ${lookup{$local_part@$domain}lsearch{/etc/aliases}}
3337
3338 (Add any other options you need for the \%redirect%\ router.) Place this
3339 router either before or after the default aliases router that looks up
3340 the local part only. (Or, if you have no unqualified aliases, replace
3341 the default router.)
3342
3343 To handle wildcards in the form @foo.bar you will need yet another
3344 router. (Wildcards of the form *@foo.bar can be handled by an lsearch*@
3345 lookup.) Something like this:
3346
3347==> wildcard_aliases:
3348 driver = redirect
3349 data = ${lookup{@$domain}lsearch{/etc/aliases}}
3350
3351 Place this after the routers that handle the more specific aliases.
3352
3353
3354
33555. FILTERING
3356
3357Q0501: My filter isn't working. How can I test it?
3358
3359A0501: Use the \-bf-\ option (\-bF-\ for a system filter) to test the basic operation
3360 of your filter. You can request debugging information for filtering only
3361 by adding \"-d-all+filter"\ to the command.
3362
3363
3364Q0502: What I really need is the ability to obtain the result of a pipe
3365 command so that I can filter externally and redirect internally. Is
3366 this possible?
3367
3368A0502: The result of a pipe command is not available to a filter, because Exim
3369 does not run any actual deliveries while filtering. It just sets up
3370 deliveries at this time. They all actually happen later. If you want to
3371 run pipes and examine their results, you need to set up a single
3372 delivery to a delivery agent such as \^procmail^\ which provides this kind
3373 of facility.
3374
3375 An possible alternative is to use the \"${run"\ expansion item to run an
3376 external command while filtering. In this case, you can make use of some
3377 of the results of the command.
3378
3379
3380Q0503: I received a message with a ::Subject:: line that contained a non-printing
3381 character (a carriage return). This messed up my filter file. Is there a
3382 way to get round it?
3383
3384A0503: Instead of \"$h_subject:"\ use \"${escape:$h_subject:}"\
3385
3386
3387Q0504: I want to search for \"$"\ in the subject line, but I can't seem to get
3388 the syntax.
3389
3390A0504: Try one of these:
3391
3392==> if $h_subject: contains \$ then ...
3393 if $h_subject: contains "\\$" then ...
3394
3395
3396Q0505: My problem is that Exim replaces \$local_part$\ with an empty string in the
3397 system filtering. What's wrong or what did I miss?
3398
3399A0505: A message may have many recipients. The system filter is run just once
3400 at the start of a delivery attempt. Consequently, it does not make sense
3401 to set \$local_part$\. Which recipient should it be set to? However, you
3402 can access all the recipients from a system filter via the variable
3403 called \$recipients$\.
3404
3405
3406Q0506: Using \$recipients$\ in a system filter gives me another problem: how can
3407 I do a string lookup if \$recipients$\ is a list of addresses?
3408
3409A0506: Check out the section of the filter specification called \*Testing a list of
3410 addresses*\. If that doesn't help, you may have to resort to calling an
3411 embedded Perl interpreter - but that is expensive.
3412
3413
3414Q0507: What are the main differences between using an Exim filter and using
3415 \^procmail^\?
3416
3417A0507: Exim filters and \^procmail^\ provide different facilities. Exim filters run
3418 at routing time, before any deliveries are done. A filter is like a
3419 ``\(.forward)\ file with conditions''. One of the benefits is de-duplication.
3420 Another is that if you forward, you are forwarding the original message.
3421
3422 However, this does mean that pipes etc. are not run at filtering time,
3423 nor can you change the headers, because the message may have other
3424 recipients and Exim keeps only a single set of headers.
3425
3426 \^procmail^\ runs at delivery time. This is for one recipient only, and so
3427 it can change headers, run pipes and check the results, etc. However, if
3428 it wants to forward, it has to create a new message containing a copy
3429 of the original message.
3430
3431 It's your choice as to which of these you use. You can of course use
3432 both.
3433
3434
3435Q0508: How can I allow the use of relative paths in users' filter files when
3436 the directories concerned are not available from the password data?
3437
3438A0508: You need to be running Exim 4.11 or later. You can then specify a value
3439 for \$home$\ by setting the router_home_directory option on the
3440 \%redirect%\ router.
3441
3442 For earlier releases, there is no way to specify the value of \$home$\
3443 for a \%redirect%\ router; it either comes from the password data as a
3444 result of \check_local_user\, or is unset.
3445
3446
3447Q0509: How can I set up a filter file to detect and block virus attachments?
3448
3449A0509: Exim's filter facilities aren't powerful enough to do much more than
3450 very crude testing. Most people that want virus checking are nowadays
3451 using one of the separate scanning programs such as \^exiscan^\ (see
3452 \?http://duncanthrax.net/exiscan/?\). There is some further information
3453 about scanning with Exim via \?http://www.timj.co.uk/linux/exim.php?\.
3454
3455
3456Q0510: Is it possible to write code for scanning messages in Python?
3457
3458A0510: \^elspy^\ is a layer of glue code that enables you to write Python code
3459 to scan email messages at SMTP time. \^elspy^\ also includes a small
3460 Python library with common mail-scanning tools, including an interface
3461 to SpamAssassin and a simple but effective virus detector. You can
3462 optain \^elspy^\ from \?http://elspy.sourceforge.net/?\.
3463
3464
3465Q0511: Whenever my system filter uses a \mail\ command to send a message, I get
3466 the error \*User 0 set for address_reply transport is on the never_users
3467 list*\. What does this mean?
3468
3469A0511: The system filter runs as \/root/\ in Exim 4, unless you set
3470 \system_filter_user\ to specify otherwise. When you set up a delivery
3471 direct from a system filter (an autoreply is a special kind of
3472 ``delivery'') the transport runs as the same user, unless it has a
3473 \user\ setting of its own. Normally, deliveries are not allowed to run
3474 as \/root/\ as a security precaution; this is implemented by the
8e26e4bf 3475 \never_users\ option (see Q0039).
495ae4b0
PH
3476
3477 The easiest solution is to add this to your configuration:
3478
3479==> system_filter_user = exim
3480
3481 The system filter then runs as \/exim/\ instead of \/root/\.
3482 Alternatively, you can arrange for autoreplies from the system filter to
3483 use a special transport of their own, and set the \user\ option on that
3484 transport.
3485
3486
3487Q0512: I'm trying to reference the ::Envelope-To:: header in my filter, but
3488 \$h_envelope-to:$\ is always empty.
3489
3490A0512: ::Envelope-To:: is added at delivery time, by the transport. Therefore,
3491 the header doesn't exist at filter time. In a user filter, the values
3492 you probably want are in \$original_local_part$\ and
3493 \$original_domain$\. In a system filter, the complete list of all
3494 envelope recipients is in \$recipients$\.
3495
3496
3497Q0513: I want my system filter to freeze all mails greater than 500K in size,
3498 but to exclude those to a specific domain. However, I don't seem to be
3499 able to use \$domain$\ in a system filter.
3500
3501A0513: You cannot do this in a system filter, because a single message may have
3502 multiple recipients, some in the special domain, and some not. That is
3503 also the reason why \$domain$\ is not set in a system filter.
3504
3505 If you want to take actions on a per-recipient basis, you have to do it
3506 in a router. However, freezing is not appropriate, because freezing
3507 stops all deliveries. You could, however, delay delivery to all but the
3508 special domains by using something like this:
3509
3510==> delay_if_too_big:
3511 driver = redirect
3512 domains = !the.special.domain
3513 condition = ${if >{$message_size}{500K}{yes}{no}}
3514 allow_defer
3515 data = :defer: message too big.
3516
3517 However, there isn't an easy way of ``releasing'' such messages at
3518 present.
3519
3520
3521Q0514: When I try to send to two addresses I get an error in the filter
3522 file \*malformed address: , e@fgh.com may not follow a@bcd.com*\. What
3523 is going on?
3524
3525A0514: Have you got
3526
3527==> deliver "a@bcd.com, e@fgh.com"
3528
3529 in your filter? If so, that is your problem. You should have
3530
3531==> deliver a@bcd.com
3532 deliver e@fgh.com
3533
3534 Each \deliver\ command expects just one address.
3535
3536
3537
35386. DELIVERY
3539
3540Q0601: What does the error \*Neither the xxx router nor the yyy transport set
3541 a uid for local delivery of...*\ mean?
3542
3543A0601: Whenever Exim does a local delivery, it runs a process under a specific
3544 user and group id (uid and gid). For deliveries into mailboxes, and to
3545 pipes and files set up by forwarding, it normally picks up the uid/gid
3546 of the receiving user. However, if an address is directed to a pipe or a
3547 file by some other means, such an entry in the system alias file of the
3548 form
3549
3550==> majordomo: |/local/mail/majordomo ...
3551
3552 then Exim has to be told what uid/gid to use for the delivery. This can
3553 be done either on the routerr that handles the address, or on the
3554 transport that actually does the delivery. If a pipe is going to run a
3555 setuid program, then it doesn't matter what uid Exim starts it out with,
3556 and so the most straightforward thing is to put
3557
3558==> user = exim
3559
3560 on either the router or the transport. A setting on the transport
3561 overrides a setting on the router, so if the same transport is being
3562 used with several routers, you should set the user on it only if you
3563 want the same uid to be used in all cases.
3564
3565 In the default configuration, the transports used for file and pipe
3566 deliveries are the ones called \address_file\ and \address_pipe\. You
3567 can specify different transports by setting, for example,
3568
3569==> pipe_transport = special_pipe_transport
3570
3571 on the \%system_aliases%\ router. Then you can set up \%special_pipe_transport%\
3572
3573==> special_pipe_transport:
3574 driver = pipe
3575 user = ????
3576
3577 which will be used only for pipe deliveries from that one router.
3578 What you put for the ???? is up to you, and depends on the particular
3579 circumstances.
3580
3581
3582Q0602: Exim keeps crashing with segmentation errors (signal 11 or 139) during
3583 delivery. This seems to happen when it is about to contact a remote
3584 host or when a delivery is deferred.
3585
3586A0602: This could be a problem with Exim's databases. Try running a delivery
3587 with debugging turned on. If the last line of the debug output is
3588 something like this:
3589
3590==> locked /var/spool/exim/db/retry.lockfile
3591
3592 the crash is happening inside the DBM library. Check that your DBM
3593 library is correctly installed. In particular, if you have installed a
3594 second DBM library onto a system that already had one, check that its
3595 version of \(ndbm.h)\ is being seen first. For example, if the new
3596 version is in \(/usr/local/include)\, check that there isn't another
3597 version in \(/usr/include)\. If you are using Berkeley db, you can set
3598
3599==> USE_DB=yes
3600
3601 in your \(Local/Makefile)\ to avoid using \(ndbm.h)\ altogether. This is
3602 particularly relevant for version 2 (or later) of Berkeley db, because
3603 no \(ndbm.h)\ file is distributed with it. Another thing you can try is
3604 to run
3605
3606==> exim_dumpdb /var/spool/exim retry
3607
3608 to see if it also crashes, or build the \^test_dbfn^\ tool and fiddle
3609 around with it. If both fail, it is most almost certainly a problem with
3610 your DBM library. You could try to update it, or force Exim to use
3611 another library. See the file \(doc/dbm.discuss.txt)\ for hints about
3612 this.
3613
3614
3615Q0603: How can mails that are being routed through routers that do not set
3616 \check_local_user\ be delivered under the uid of the recipient?
3617
3618A0603: Q0601 contains background information on this. If you are using, say, an
3619 alias file to direct messages to specific mailboxes, you can use
3620 the \user\ option on either the router or the transport to set the uid.
3621 What you put in the setting depends on how the required uid is to be
3622 found. It could be looked up in a file or computed somehow from the
3623 local part, for example.
3624
3625
3626Q0604: I want to use MMDF-style mailboxes. How can I get Exim to append the
3627 ctrl-A characters that separate indvidual emails?
3628
3629A0604: Set the \message_suffix\ option in the \%appendfile%\ transport. In fact,
3630 for MMDF mailboxes you need a prefix as well as a suffix to get it
3631 working right, so your transport should contain these settings:
3632
3633==> message_prefix = "\1\1\1\1\n"
3634 message_suffix = "\1\1\1\1\n"
3635
3636 Also, you need to change the \check_string\ and \escape_string\ settings so
3637 that the escaping happens for lines in the message that happen to begin
3638 with the MMDF prefix or suffix string, rather than ``From'' (the default):
3639
3640==> check_string = "\1\1\1\1\n"
3641 escape_string = "\1\1\1\1 \n"
3642
3643 Adding a space to the line is sufficient to prevent it being taken as a
3644 separator.
3645
3646
3647Q0605: If a user's mailbox is over quota, is there a way for me to set it up so
3648 that the mail bounces to the sender and is not stored in the mail queue?
3649
3650A0605: In the retry section of the configuration, put
3651
3652==> *@your.dom.ain quota
3653
3654 That is, provide no retry timings for over quota errors. They will then
3655 bounce immediately. Alternatively, you can set up retries for a short
3656 time only, or use something like this:
3657
3658==> *@your.dom.ain quota_7d
3659 *@your.dom.ain quota F,2h,15m; F,3d,1h
3660
3661 which bounces immediately if the user's mailbox hasn't been read for 7
3662 days, but otherwise tries for up to 3 days after the first quota
3663 failure.
3664
3665
3666Q0606: I'm using tmail to do local deliveries, but when I turned on the
3667 \use_crlf\ option on the \%pipe%\ transport (tmail prefers \"@\r@\n"\
3668 terminations) message bodies started to vanish.
3669
3670A0606: You need to unset the \mesage_prefix\ option, or change it so that its
3671 default \"@\n"\ terminator becomes \"@\r@\n"\. For example, the
3672 transport could be:
3673
3674==> local_delivery_mbx:
f0884f39
PH
3675 driver = pipe
3676 command = /usr/local/bin/tmail $local_part
3677 user = exim
3678 current_directory = /
495ae4b0
PH
3679 use_crlf
3680 message_prefix =
3681
3682 The reason for this is as follows: tmail uses the line terminator on
3683 the first line it sees to determine whether lines are terminated by
3684 \"@\r@\n"\ or \"@\n"\. If the latter, it moans to stderr and changes subsequent
3685 \"@\n"\ terminators to \"@\r@\n"\. The default setting of the \message_prefix\
3686 option is \"From ...@\n"\, and this is unaffected by the \use_crlf\ option.
3687 If you don't change this, tmail sees the first line terminated by
3688 \"@\n"\ and prepends \"@\r"\ to the \"@\n"\ terminator on all subsequent
3689 lines. However, if \use_crlf\ is set, Exim makes all other lines
3690 \"@\r@\n"\ terminated, leading to doubled \"@\r@\r@\n"\ lines and
3691 corrupt mbx mailboxes.
3692
3693
3694Q0607: When I activate ``return receipt'' for example in Netscape Mailbox
3695 sending options, then I get an error message from Exim... something
3696 like \*not supported*\. Can I activate delivery confirmations?
3697
3698A0607: Exim does not support any kind of delivery notification.
3699
3700 (1) You can configure it to recognize headers such as
3701 \Return-receipt-to:\ if you wish.
3702
3703 (2) Some people want MSN (message status notification). Such services
3704 are implemented in MUAs, and don't impact on the MTA at all.
3705
3706 (3) I investigated the RFCs which describe the DSN (delivery status
3707 notification) system. However, I was unable to specify any sensible way
3708 of actually doing anything with the data. There were comments on the
3709 mailing list at the time; many people, including me, conclude that DSN
3710 is in practice unworkable. The killer problem is with forwarding and
3711 aliasing. Do you propagate the DSN data with the generated addresses?
3712 Do you send back a ``reached end of the DSN world'' or ``expanded'' message?
3713 Do you do this differently for different kinds of aliasing/forwarding?
3714 For a user who has a \(.forward)\ file with a single address in, this
3715 might seem easy - just propagate the data. But what if there are several
3716 forwardings? If you propagate the DSN data, the sender may get back
3717 several DSN messages - and should the sender really know about the
3718 detail of the receiver's forwarding arrangements? There isn't really
3719 any way to distinguish between a \(.forward)\ file that is forwarding
3720 and one that is a mini mailing list. And so on, and so on. There are so
3721 many questions that don't have obvious answers.
3722
3723
3724Q0608: What does the message \*retry time not reached [for any host]*\ on the log
3725 mean? Why won't Exim try to deliver the message?
3726
3727A0608: That is not an error. It means exactly what it says. A previous attempt
3728 to deliver to that address failed with a temporary error, and Exim
3729 computed the earliest time at which to try again. This can apply to
3730 local as well as to remote deliveries. For remote deliveries, each host
3731 (if there are several) has its own retry time.
3732
3733 If you are running on a dial-up host, the rest of this answer probably
3734 does not apply to you. Go and read Q1404 instead. If your host is
3735 permanently online, read on...
3736
3737 Some MTAs have a retrying schedule for each message. Exim does not work
3738 like this. Retry timing is normally host-based for remote deliveries and
3739 address-based for local deliveries. (There are some exceptions for certain
3740 kinds of remote failure - see \*Errors in outgoing SMTP*\ in the manual.)
3741
3742 If a new message arrives for a failing address and the retry time has
3743 not yet arrived, Exim will log \*retry time not reached*\ and leave the
3744 message on the queue, without attempting delivery. Similarly, if a queue
3745 runner notices the message before the time to retry has arrived, it
3746 writes the same log entry. When the retry time has past, Exim attempts
3747 delivery at the next queue run. If you want to know when that will be,
3748 run the exinext utility on the address, for example:
3749
3750==> exinext user@some.domain
3751
3752 You can suppress these messages on the log by including \"-retry_defer"\
3753 in the setting of \log_selector\. You can force a delivery attempt on a
3754 specific message (overriding the retry time) by means of the -M option:
3755
3756==> exim -M 10hCET-0000Bf-00
3757
3758 If you want to do this for the entire queue, use the \-qf-\ option.
3759
3760
3761Q0609: Exim seems to be sending the same message twice, according to the log,
3762 although there is a difference in capitalization of the local part of
3763 the address.
3764
3765A0609: That is correct. The RFCs are explicit in stating that capitalization
3766 matters for local parts. For remote domains, Exim is not entitled to
3767 assume case independence of local parts. I know, it is utterly silly,
3768 and it causes a lot of grief, but that's what the rules say. Here is a
3769 quote from RFC 2821:
3770
3771 ... a command verb, an argument value other than a mailbox local-part,
3772 and free form text MAY be encoded in upper case, lower case, or any
3773 mixture of upper and lower case with no impact on its meaning. This
3774 is NOT true of a mailbox local-part. The local-part of a mailbox
3775 MUST BE treated as case sensitive. Therefore, SMTP implementations
3776 MUST take care to preserve the case of mailbox local-parts. Mailbox
3777 domains are not case sensitive. In particular, for some hosts the
3778 user "smith" is different from the user "Smith". However, exploiting
3779 the case sensitivity of mailbox local-parts impedes interoperability
3780 and is discouraged.
3781
3782
3783Q0610: How can I force the next retry time for a host to be now?
3784
3785A0610: You can change the retry time with the \^exim_fixdb^\ utility, but its
3786 interface is very clumsy. If you have a message for the host on the
3787 queue, the simplest thing to do is to force a delivery with the \-M-\
3788 command line option. If delivery succeeds, the retry data will get
3789 cleared. If the host is past the cutoff time, so that messages are
3790 bouncing immediately without trying a delivery, you can use \-odq-\ to
3791 put a message on the queue without a delivery attempt, and then use
3792 \-M-\ on it.
3793
3794
3795Q0611: I set up \"|/bin/grep Subject|/usr/bin/smbclient -M <netbiosname>"\ as an
3796 alias but it doesn't work.
3797
3798A0611: That is a shell command line. Exim does not run pipe commands under a
3799 shell by default (for added security - and it saves a process). You
3800 need something like
3801
3802==> "|/bin/sh -c '/bin/grep Subject|/usr/bin/smbclient -M <netbiosname>'"
3803
3804
3805Q0612: Why does the \%pipe%\ transport add a line starting with \">From"\ to
3806 messages?
3807
3808A0612: Actually, it adds a line starting with \"From"\ followed by a space.
3809 This is commonly referred to as the \"From_"\ line, to emphasize the
3810 fact that \"From"\ is followed by a space and not a colon. This is a
3811 pseudo-header line that contains the envelope sender address and the
3812 time of delivery. It originated as a separator line in Berkeley format
3813 mailboxes, but is also used in other contexts. (And yes, it is often
3814 confused with the ::From:: header line, and this causes a lot of grief.
3815 The use of \"From_"\ was one of the really bad email design decisions.)
3816
3817 Exim's \%pipe%\ transport adds this pseudo-header line by default
3818 because \(/usr/ucb/vacation)\ needs it, and that is one of the the most
3819 common uses of piping. The \^procmail^\ local delivery agent also makes
3820 use of the \"From_"\ line. If you do not want it, change the setting of
3821 \message_prefix\ on the \%pipe%\ transport. For example, to remove the
3822 line altogether, use
3823
3824==> message_prefix =
3825
3826 If you are not piping to \(/usr/ucb/vacation)\ or \^procmail^\, it is
3827 likely that you do not need a \"From_"\ line, and indeed it may cause
3828 problems if it is present.
3829
3830 One user reported that this line gave trouble when a pipe was used to
3831 send messages to Courier's \^deliverquota^\ program. The line was
3832 retained with the message, and caused problems for MS Exchange 2000 when
3833 retrieving messages with its built-in POP collector. Specifically, it
3834 caused Exchange to not be able to recognise message attachments.
3835
3836
3837Q0613: I have set \fallback_hosts\ on my \%smtp%\ transport, but after the error
3838 \*sem@chat.ru cannot be resolved at this time*\ Exim isn't using them.
3839
3840A0613: \fallback_hosts\ works only if an attempt at delivery to the original
3841 host(s) fails. In this case, Exim couldn't even resolve the domain
3842 \(chat.ru)\ to discover what the original hosts were, so it never got as far
3843 as the transport. However, see Q0315 for a possible solution.
3844
3845
3846Q0614: After the holidays my ISP has always hundreds of e-mails waiting for me.
3847 These are forced down Exim's throat in one go. Exim spawns a lot of
3848 kids, but is there some limit to the number of processes it creates?
3849
3850A0614: Unless you have changed \smtp_accept_queue_per_connection\ it should
3851 spawn only that many processes per connection (default 10). Your ISP
3852 may be making many connections, of course. That is limited by
3853 \smtp_accept_max\.
3854
3855
3856Q0615: When a message in the queue got to 12h old, Exim wrote \*retry timeout
3857 exceeded*\ and removed all messages in the queue to this host - even
3858 recent messages. How I can avoid this behaviour? I only want to remove
3859 messages that have exceeded the maximum retry time.
3860
3861A0615: Exim's retrying is host-based rather than message-based. The philosophy
3862 is that if a host has been down for a very long time, there is no point
3863 in keeping messages hanging around. However, you might like to check
3864 out \delay_after_cutoff\ in the \%smtp%\ transport. It doesn't do what you
3865 want, but it might help.
3866
3867
3868Q0616: Can Exim add a ::Content-Length:: header to messages it delivers?
3869
3870A0616: You could include something like
3871
3872==> headers_remove = "content-length"
3873 headers_add = "Content-Length: $message_body_size"
3874
3875 to the \%appendfile%\ transport. However, the use of ::Content-Length:: can
3876 cause several problems, and is not recommended unless you really know
3877 what you are doing. There is a discussion of the problems in
3878 \?http://home.netscape.com/eng/mozilla/2.0/relnotes/demo/content-length.html?\.
3879
3880
3881Q0617: Exim seems to be trying to deliver a message every 10 minutes, though
3882 the retry rules specify longer times after a while, because it is
3883 writing a log entry every time, like this:
3884
3885==> 1999-08-26 14:51:19 11IVsE-000MuP-00 == example@example.com T=smtp defer
3886 (-34): some host address lookups failed and retry time not reached for
3887 other hosts or connection limit reached
3888
3889A0617: It is looking at the message every 10 minutes, but it isn't actually
3890 trying to deliver. It's looking up \(example.com)\ in the DNS and finding
3891 this information:
3892
3893==> example.com. MX 10 example-com.isp.example.com.
3894 example.com. MX 0 mail.example.com.
3895 mail.example.com. A 202.77.183.45
3896 A lookup for example-com.isp.example.com. yielded NXDOMAIN
3897
3898 The last line means that there is no address (A) record in the DNS for
3899 \(example-com.isp.example.com)\. That accounts for \*some host address
3900 lookups failed*\, but the retry time for \(mail.example.com)\ hasn't been
3901 reached, which accounts for \*retry time not reached for other hosts*\.
3902
3903
3904Q0618: I am trying to set exim up to have a automatic failover if it sees that
3905 the system that it is sending all mail to is down.
3906
3907A0618: Add to the \%remote_smtp%\ transport the following:
3908
3909==> fallback_hosts = failover.server.name(s)
3910
3911 If there are several names, they must be separated by colons.
3912
3913
3914Q0619: I can't get Exim to deliver over NFS. I get the error \*fcntl() failed:
3915 No locks available*\, though the lock daemon is running on the NFS server
3916 and other hosts are able to access it.
3917
3918A0619: Check that you have \(lockd)\ running on the NFS client. This is not
3919 always running by default on some systems (Red Hat is believed to be one
3920 such system).
3921
3922
3923Q0620: Why does Exim bounce messages without even attempting delivery, giving
3924 the error \*retry time not reached for any host after a long failure
3925 period*\?
3926